Penny Weller, Senior Director, Global Business Services, North American Practice Leader in management consulting for the Hackett Group.
says that 68 percent of organizations have a two to three year plan in which they hope to achieve significant or moderate transformation.
For those that go the route of "big change" about 70 percent fail.
It's important to make small changes, she
Think about the process and focus on it.
suggests process mapping--identifying the steps in the process, whether they are important, and why they are considered important.
gives the example of a process she
team were evaluating in hopes of making the process shorter by one day.
As they identified the steps in the process they found one step that the company was taking because it thought customers liked it and which customers thought was being taken because the company was required to.
Eliminating that step shortened the process by a full day, as they had set out to do.
"Make it easy for people to do the right thing," Weller
"Find out what's the natural flow of things.
Get in their shoes.
When people realize you care about them magical things happen."
encouraged people to take action--to do.
"You have more power than you know," Weller