Not long after Pennie Turgeon came to Clark University (Mass.) as its vice president for information technology and chief information officer, one of the university's functional units undertook a project with a significant technology component to it.
Despite the expertise of Turgeon's
team, the other unit saw Information Technology Services as little more than tactical lackeys.
recalls, "was viewed as the plug-and-chug monkeys."
adds that the unit, whom she
politely declines to name, excluded her
department from meetings and kept decision making largely to itself.
When Clark recently implemented an enrollment management system, a process that saw the Information Technology Services and Admissions offices partnering very closely, Turgeon served as project leader for the implementation.
"The reason that project was incredibly successful was that we knew the technology side, the systems side, and the technical elements that needed to be integrated," she
"You still need to be really good at keeping the lights on, but that's not enough to be a successful CIO in today's environment," notes Turgeon.