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This profile was last updated on 7/15/02  and contains information from public web pages.

Dr. Paula Ann Hughes

Wrong Dr. Paula Ann Hughes?

Employment History

Board Memberships and Affiliations


  • Ph.D. , personnel and industrial relations
29 Total References
Web References
GNIR -- December 1998-January 1999 / Biz / European University, 15 July 2002 [cached]
Dr. Paula Ann Hughes, Dean of the Dallas Graduate School of Management
European University, one of Europe's leading institutions for higher education in business management and related fields, has been completely re-structured as a wider-based international group with new partners from the United States and United Kingdom.
Dr. Paula Ann Hughes, Dean of the Dallas Graduate School of Management, finds that the interaction with the European University is the key to developing a synergy with the established business schools in Europe.Now the European University and the University of Dallas, Graduate School of Management, offer dual degrees in 11 different fields of business administration in Europe.
European University also offers joint courses with the London C ollege of Printing, with the Saratov Technical University as well as with the University of Central England, located in Birmingham, UK.
Undergraduates recognise that a degree from the European University represents an entrance ticket to major graduate programs in the United States.The University focuses its education on young, professional, progressive, innovative and global items.
WITI - Professional Women's Summit Keynote Speakers, 7 April 2001 [cached]
Paula Ann HughesPaula Ann Hughes , Ph.D.DeanUniversity of Dallas , Graduate School of ManagementAs the first female dean of the University of Dallas' Graduate School of Management ( GSM ) , Dr. Hughes is responsible for a staff of over 100 faculty and administrators and 1 , 500 students.She is also a professor , writer , public speaker , business consultant , and arbitrator.Dr. Hughes has been in the academic world for over 20 years , beginning as a professor and MBA Core Program Director and moving into senior administration.She served as associate dean at GSM for 14 years , and simultaneously held the position of interim dean for two and a half years.Dr. Hughes holds a Ph.D. in personnel and industrial relations , is a senior professional in human resources ( SPHR ) , and is a member of the American Arbitration Association.She also serves as a management consultant to many major corporations , including the Belo Corporation , Motorola , Texas Instruments , and Sandia Laboratories.
Sponsors Keynote Speakers Sessions and Speakers Exhibitors
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UNSTOPPABLE WOMAN--An Overview of the Unstoppable Woman Project, 16 Mar 2008 [cached]
Dr. Paula Ann Hughes, Dean of the Graduate School of Management at the University of Dallas Dr. Paula Ann Hughes, Dean of the Graduate School of Management at the University of Dallas, ordered 800 more copies of the book. For years she has used them to recruit students for the school. She realized that people love to read biographies; and in telling her story, she was actually gaining publicity for the school. Plus she considered it an honor to be in the company of other outstanding women from the community, and she knew the readers would see it that way, too. The school estimates that 50 new students were recruited through the book. Their combined tuition totals $1,035,350.
Not too long ago in a college campus far, far away..., 13 Sept 2002 [cached]
"There are some schools out there that put classes up on the Internet, but provide no real service to the students or substance to the courses," said GSM dean Dr. Paula Ann Hughes."If we're going to provide high-tech learning, it must offer a high-touch component."
According to Dr. Hughes, the high-touch concept is a way to keep the students and faculty connected and synergistic.GSM will require faculty-student interactions through a variety of means including conference calls, regular e-mail conversations, student/faculty chat rooms, group projects, and international study tours.
Because the entire IMBA program was specifically designed to meet the needs of a wired society, the GSM developed a distance learning model that allows students anywhere in the world to gain an MBA degree."Many of our students are professionals who are zig-zagging across the world to serve their companies," said Dr. Hughes.
AOPA Flight Training Magazine - Flight School Business, Second June 2000, 9 Feb 2000 [cached]
"Nothing in the marketplace is revving consumer interest," says Paula Ann Hughes, the dean and professor of management at the University of Dallas Graduate School of Management.She wonders whether consumers have all grown a little spoiled.
Hughes says, "The fact is, this decade-long economic expansion - the largest in our history - indeed has created a mind-numbing surfeit of goods, services, and retail venues - and that's before you log on to the Internet.She points to a town with 15 Mexican food restaurants within three miles and five major supermarkets within a stone's throw of each other.
"Welcome to America circa 2000, where we are bored by an embarrassment of riches," she says."That's being more cynical than realistic, however.The fact is, the marketplace is boring.Just because we have a lot of choices in where to shop does not mean the experience is anything other than cookie-cutter predictable."She says that's a compliment to retailers since they are offering better service than in years past - particularly in the most competitive sectors.
So if retailers are doing such a good job, why are we consumers bored?Because many of us already have more products than we need, and customer service is taken for granted.Consumers know that when it comes to buying goods and services, they now have the upper hand.They can demand a higher level of service and better products, and the marketplace has to provide it.They know that in this economy, only the most customer-oriented stores are going to survive.
"For business owners, the bar just won't stop rising when it comes to customer service," Hughes adds."That's a frustrating fact for many businesses - the ones that believe they've done as much as they can.At these businesses, managers are proud of the improvements they've made, and they feel they can't do anything to stop competitors from imitating their customer-service programs."
The reality, however, is this: Unless there is an economic downturn that pares the number of players, even aggressive companies are going to have to work harder to create standout customer service.And lowering prices will no longer do the trick.Armed with a great deal of spending power, consumers are willing to pay more - and travel a greater distance - to buy products where they believe service is highest.
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