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Paul Speights

Director, Call Center Operations

radial

Direct Phone: (917) ***-****       

Email: p***@***.com

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Radial South

radial

935 First Avenue

King of Prussia, Pennsylvania 19406

United States

Company Description

Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial's technical, powerful omnichannel solutions connect supply and demand through efficient fulfill ... more

Find other employees at this company (3,069)

Background Information

Employment History

Director, Call Center Operations

Innotrac Corporation

Wfm

Bank of America Corporation

Workforce Manager

SunTrust Banks , Inc.

Education

Old Dominion University

Web References (11 Total References)


Paul ...

www.innotrac.com [cached]

Paul Speights

Director Call Center
Paul Speights joined Innotrac in 2006 as Director of Innotrac's Customer Care center located in Pueblo, Colorado.
...
Prior to joining Innotrac, Paul served in call center management roles for Bank of America and SunTrust.
...
Paul leads a team of highly trained Customer Care professionals who operate as a seamless extension of our clients' internal organizations.


ACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange

www.cmpevents.com [cached]

Paul SpeightsACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange

...
Paul SpeightsWork Force Manager - VP, SunTrust Bank After serving for 3 years in the U.S. Army, Paul Speights began his Workforce Management career as an operations analysis with Bank of America in 1995.He accepted his first Workforce Manager role in 1998 when Bank of America opened a new contact center outside Albuquerque and went on to lead a region of 3 centers in 2000.Paul was instrumental in Bank of America's move to the IEX Total View system in 2001 and led its installation in over 20 contact centers.More recently Paul has accept the position of Workforce Manager for all SunTrust Online contact centers and is responsible for the forecasting, scheduling and intraday management of 1,200 representatives in 6 locations.His team includes 2 forecasters, 4 schedulers, and 6 intraday personnel.SunTrust recently concluded the successful conversion of National Commerce Financial (NCF) and Paul played an integral role in insuring that the conversion was a non-impact for former NCF clients.Paul is a graduate of Old Dominion University and currently resides in Atlanta.
...
Speaker: Paul Speights (Work Force Manager - VP, SunTrust Bank)


ACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange

www.ctexpo.com [cached]

Paul SpeightsWork Force Manager - VPSunTrust Bank


ACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange

www.ccdemowest.com [cached]

Paul SpeightsWork Force Manager - VPSunTrust Bank

...
Paul SpeightsWork Force Manager - VP, SunTrust Bank After serving for 3 years in the U.S. Army, Paul Speights began his Workforce Management career as an operations analysis with Bank of America in 1995.He accepted his first Workforce Manager role in 1998 when Bank of America opened a new contact center outside Albuquerque and went on to lead a region of 3 centers in 2000.Paul was instrumental in Bank of America's move to the IEX Total View system in 2001 and led its installation in over 20 contact centers.More recently Paul has accept the position of Workforce Manager for all SunTrust Online contact centers and is responsible for the forecasting, scheduling and intraday management of 1,200 representatives in 6 locations.His team includes 2 forecasters, 4 schedulers, and 6 intraday personnel.SunTrust recently concluded the successful conversion of National Commerce Financial (NCF) and Paul played an integral role in insuring that the conversion was a non-impact for former NCF clients.Paul is a graduate of Old Dominion University and currently resides in Atlanta.
...
Speaker: Paul Speights (Work Force Manager - VP, SunTrust Bank)


Technology & Productivity Weekly

www.oscpa.com [cached]

Bank of America vice president of planning and operations Paul Speights stated that the bank chose the system because of its multisite contact center and agent schedule monitoring capabilities.The system will be phased in over a three year-period into the company's 30 call centers, with a week of training for each agent and each facility.Speights hopes that the system will allow the company to meet its service level goals, operational efficiencies, and varying levels of consumer demand.(www.banktech.com)

"Tech That Reduces Costs Will Get Funding First: Lawson Study" Insurance & Technology (06/02); MacSweeney, Greg

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