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This profile was last updated on 8/29/14  and contains information from public web pages and contributions from the ZoomInfo community.

Director, Call Center Operations

Local Address: Pueblo, Colorado, United States
Innotrac Corporation
6655 Sugarloaf Parkway
Duluth, Georgia 30097
United States

Company Description: Innotrac Corporation (Innotrac) provides order processing, order fulfillment and call center services to large corporations that outsource these functions. The...   more
Background

Employment History

Education

  • Old Dominion University
11 Total References
Web References
ACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange
www.ccdemo.com, 15 Oct 2005 [cached]
Paul SpeightsACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange
...
Paul SpeightsWork Force Manager - VP, SunTrust Bank After serving for 3 years in the U.S. Army, Paul Speights began his Workforce Management career as an operations analysis with Bank of America in 1995.He accepted his first Workforce Manager role in 1998 when Bank of America opened a new contact center outside Albuquerque and went on to lead a region of 3 centers in 2000.Paul was instrumental in Bank of America's move to the IEX Total View system in 2001 and led its installation in over 20 contact centers.More recently Paul has accept the position of Workforce Manager for all SunTrust Online contact centers and is responsible for the forecasting, scheduling and intraday management of 1,200 representatives in 6 locations.His team includes 2 forecasters, 4 schedulers, and 6 intraday personnel.SunTrust recently concluded the successful conversion of National Commerce Financial (NCF) and Paul played an integral role in insuring that the conversion was a non-impact for former NCF clients.Paul is a graduate of Old Dominion University and currently resides in Atlanta.
...
Speaker: Paul Speights (Work Force Manager - VP, SunTrust Bank)
Paul ...
www.innotrac.com, 17 Feb 2013 [cached]
Paul Speights
Director Call Center
Paul Speights joined Innotrac in 2006 as Director of Innotrac's Customer Care center located in Pueblo, Colorado.
...
Prior to joining Innotrac, Paul served in call center management roles for Bank of America and SunTrust.
...
Paul leads a team of highly trained Customer Care professionals who operate as a seamless extension of our clients' internal organizations.
Hot News
www.wfmg.com, 12 Feb 2002 [cached]
"The TotalView product was superior in many of our key evaluation criteria and the IEX staff displayed the high level of professionalism we expect to see from a reputable company," said Paul Speights, vice president planning and operations for Bank of America.
ACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange
www.accecmp.com, 24 Aug 2005 [cached]
Paul SpeightsWork Force Manager - VPSunTrust Bank
...
Paul SpeightsWork Force Manager - VP, SunTrust Bank After serving for 3 years in the U.S. Army, Paul Speights began his Workforce Management career as an operations analysis with Bank of America in 1995.He accepted his first Workforce Manager role in 1998 when Bank of America opened a new contact center outside Albuquerque and went on to lead a region of 3 centers in 2000.Paul was instrumental in Bank of America's move to the IEX Total View system in 2001 and led its installation in over 20 contact centers.More recently Paul has accept the position of Workforce Manager for all SunTrust Online contact centers and is responsible for the forecasting, scheduling and intraday management of 1,200 representatives in 6 locations.His team includes 2 forecasters, 4 schedulers, and 6 intraday personnel.SunTrust recently concluded the successful conversion of National Commerce Financial (NCF) and Paul played an integral role in insuring that the conversion was a non-impact for former NCF clients.Paul is a graduate of Old Dominion University and currently resides in Atlanta.
...
Speaker: Paul Speights (Work Force Manager - VP, SunTrust Bank)
ACCE Annual Call Center Exhibition 2005 featuring ICMI Knowledge Exchange
www.ctexpo.com, 25 Sept 2005 [cached]
Paul SpeightsWork Force Manager - VPSunTrust Bank
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