WILLOUGHBY - Paul McNeill
remained loyal and built a successful business
Up Close With ... Paul McNeill
My interviewee this week, Paul McNeill
, understands the importance of building a winning culture.
McNeill serves as Senior Vice President-Wealth Management and Resident Director of Merrill Lynch in Ridgeland.
grew up in Oxford, England and moved to Jackson, Mississippi when he
was thirteen years old.
After graduating from Millsaps College, he
financial career back in England.
However, he had the opportunity to return to Jackson in 1991 to join Merrill Lynch and has been there ever since.
After building a very successful wealth management business at the firm, McNeill was asked to become Resident Director and manage the local office in 2013.
decided to take on the position because of the confidence and faith he
had in the team he
would be leading, and because he
could also continue to take care of the client relationships he
had developed over the last 20+ years.
shared, "My focus as Resident Director has been to create a great place for people to work.
I want our team members to look forward to coming to work each day.
has been intentional about creating a great culture at the firm.
One of the ways he
does this is to be very open and inclusive with meetings and decisions.
recognizes that the only way to truly take outstanding care of clients is to take outstanding care of your team members.
While this may seem obvious, I have found in my business consulting practice that this principle is often not consistently applied.
Too often, employers underappreciate and undervalue their employees and somehow expect them to deliver outstanding customer service.
Unfortunately, that just doesn't work.
also noted, "I try to lead by example and not ask people to do things I would not do myself.
This is another way to show people that you value them as individuals which is critical to building trust.
is active as a community leader and devotes time to organizations such as the National Multiple Sclerosis Society
(AL/MS), Mississippi Children's Home Services
and St. Andrew's Episcopal School
He also was recently named to the Board of Trustees for Millsaps College.
In an industry where people often move around between employers, McNeill
has remained loyal and built a very successful business.
I am sure that his
understanding of how to develop a winning culture will serve his
team and clients well for years to come.