Housed in a box about the size of a refrigerator, the phone system "is essentially a very specialized computer," said Paul Dockins, Mesirow's vice president of telecommunications.
"It has all the parts you'd find in a computer," Dockins
"These [phone] boxes, while reliable, are older," Dockins
said, "and maintenance costs go up."
For years, Dockins
on-staff technicians with experts from Siemens
, which were called upon as necessary.But as necessity and costs rose, Dockins
started considering other options.
came across Naperville's United Asset Coverage Inc.
, which handles clients' phone system maintenance needs by matching them with a network of more than 30,000 service providers.
acts like a broker," said Dockins
Since signing up with United Asset
has worked with non- Siemens providers about 75 percent of the time, he
At that point, they have all kinds of information for us, telling us what kind of alarm it is, and what our options are," Dockins
"We're saving more than 20 percent," Dockins
said."And everything's working.That's the thing about IT.