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Wrong Paul Aaron?

Paul Aaron

Principal Supportability Program Manager

Microsoft Corporation

Direct Phone: (425) ***-****       

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Microsoft Corporation

One Microsoft Way

Redmond, Washington 98033

United States

Company Description

Microsoft Corporation is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best kno ... more

Find other employees at this company (189,638)

Background Information

Web References (4 Total References)


Paul Aaron, ...

www.pcpro.co.uk [cached]

Paul Aaron, Microsoft's senior group manager for Windows supportability, has pointed them towards a support document published in September that notes that the "iphlpsvc" service may cause Windows 7 upgrades to crash when they reach 62% installed.

"From reading through the article, it looks like there is a service running in the background that is preventing the upgrade from completing," Aaron said. "Hope this helps."


Late Monday, Paul Aaron, ...

www.networkworldme.com [cached]

Late Monday, Paul Aaron, Microsoft's senior group manager for Windows supportability, chimed in with a link to another support document. "From reading through the article, it looks like there is a service running in the background that is preventing the upgrade from completing," Aaron said. "Hope this helps."

The document, published in early September, noted that the "iphlpsvc" service -- which offers IPv6 connectivity over an IPv4 network -- may cause Vista-to-Windows 7 upgrades to hang at the 62%-completed mark. The fix that Aaron highlighted requires users to modify the advanced system settings of the PC.


Late Monday, Paul Aaron, ...

www.pcadvisor.co.uk [cached]

Late Monday, Paul Aaron, Microsoft's senior group manager for Windows supportability, provided a link to another support document. "From reading through the article, it looks like there is a service running in the background that is preventing the upgrade from completing," Aaron said. "Hope this helps."

The document, published in early September, noted that the 'iphlpsvc' service - which offers IPv6 connectivity over an IPv4 network - may cause Vista-to-Windows 7 upgrades to hang at the 62%-completed mark. The fix that Aaron highlighted requires users to modify the advanced system settings of the PC.
...
Paul said on Friday, 30 October 2009


Windows 7 Upgrade Reboot Problem | API

jdnash.com [cached]

A current suggestion posted to the Microsoft support forum by senior group manager for Windows supportability, Paul Aaron, includes a link to this support document and reads:

"From reading through the article, it looks like there is a service running in the background that is preventing the upgrade from completing," The document, published in early September, noted that the "iphlpsvc" service - which offers IPv6 connectivity over an IPv4 network - may cause Vista-to-Windows 7 upgrades to hang at the 62%-completed mark. The fix that Aaron highlighted requires users to modify the advanced system settings of the PC.

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