"Telkom is certainly guilty of misrepresentation by contractually promising to deliver a service by a certain date and then not doing so," says Neville Rubin, an honorary professor of law at the University of Cape Town (UCT).
But Telkom, obviously working on the assumption that delivery dates would be met, bills customers in advance of them receiving the service for which they are already paying."Quite simply, that is tantamount to theft," says Rubin
who cancelled his
ADSL contract with Telkom earlier this month because of installation delays.
"I can't say I'm complaining," says Mark, who, after he
"took the package" and was retrenched by Telkom, set up his
own telecoms business.He
is now one of the outsourced contractors "picking up the slack" left by burgeoning demand and inadequate staff at Telkom.