Monica Serrano, Senior Project Manager, Vasey Aviation Group LLC
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This profile was last updated on 7/15/13 and contains information from public web pages and contributions from the ZoomInfo community.
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Ms. Monica (Smart) Serrano

Wrong Monica (Smart) Serrano?

Senior Project Manager

Local Address: Denver, Colorado, United States
Vasey Aviation Group LLC
450 E 96Th St Suite 500
Indianapolis , Indiana 46240
United States

Company Description: Vasey Aviation Group LLC (VA), a specialized aviation-based professional services firm, provides Program Management, Operations, Strategy and Capital Planning...   more

Employment History


  • I am a native of Colorado, spending most of my life in the Boulder area.  I graduated from Broomfield High School (maiden name Smart) and attended college at the University of Northern Colorado, Community College of Denver and Metropolitan State Coll...
7 Total References
Web References
Aviation Consulting, Program Management, Operations, Strategy, Capital Development - Vasey Aviation Group - Staff, 15 July 2013 [cached]
Monica Serrano | more Aviation Consulting, Program Management, Operations, Strategy, Capital Development - Vasey Aviation Group - Staff
Monica Serrano Senior Project Manager
With over twenty years experience at United Airlines, Ms. Serrano has successfully worked her way up through numerous critical positions at the airline, with lead responsibility for some of United's most significant project initiatives over the past ten to fifteen years.
Currently, Ms. Serrano is Vasey Aviation's lead Project Manager working closely within United Airline's Denver Region (including DIA, SLC and COS). She works extensively with senior United-DIA personnel, DIA airport staff, as well as local design, construction and contractor personnel.
Among her current projects: Baggage System Upgrades, Dual End Jet Bridges Installation, Hangar Fire Protection System Repair, Real Estate Optimization, Aircraft Parking Layout Configuration, and Hangar Apron Repair.
Ms. Serrano is an exceptionally well-rounded and experienced professional as it relates to airline operations and has a reputation of successfully bringing aviation projects in on time, on budget -and at all times maintaining a high degree of professionalism and a positive work ethic.
Aviation Consulting, Program Management, Operations, Strategy, Capital Development - Vasey Aviation Group - Staff, 15 July 2013 [cached]
Monica Serrano Senior Project Manager Monica Serrano is a Senior Project Manager for Vasey Aviation Group LLC, leveraging her extensive airline experience to provide clients with in-depth aviation project management expertise and solutions. more
Rocky Mountain News: Local, 4 Jan 2006 [cached]
Monica Serrano, the airlines manager of technology and process, said Concourse B was packed with passengers and it's likely some did not make their flights.
"We are operating all our flights," she said."We're not canceling anything."
United staff members were working late Tuesday with IBM computer experts to try to resolve the systemwide malfunction, Serrano said.
A few passengers were given priority: Those who were flying internationally, and those who checked in on United's Web site within 24 hours of their scheduled departures and obtained their boarding passes.
The computer problems hit United's processors shortly before 5 p.m., Serrano said.
Denver - Screening rules set to hit DIA, 30 Dec 2002 [cached]
Monica Serrano, customer service manager for United Airlines at DIA, said her carrier plans to install as many as 18 automated machines near the airline's ticket counters for dispensing boarding passes to travelers.
United also will have portable boarding-pass stands staffed by customer-service agents, and most likely also a line at the ticket counter dedicated to passengers needing boarding passes and not checking luggage, Serrano said.
Rocky Mountain News: Local, 24 Dec 2001 [cached]
"The FAA did a full-blown audit," copying stacks of employee records and running tests, said Monica Serrano, United's security chief for DIA."The FAA said we had no issues."
The FAA, which has previously refused to discuss Argenbright's performance at DIA, confirmed that it found no serious problems in two reviews.
Serrano said Argenbright staffers quit in droves about that time because they were demoralized by public officials denigrating security screeners as uneducated and low-paid.Staffing dropped from 200 to 175 just when Argenbright needed 400, and then 500, she said.
The airlines at DIA responded by training their own employees as ground security staff.They can't screen, but they keep the lines moving.
United authorized Argenbright to raise salaries from $9.75 to $12 an hour to draw more applicants.
But money wasn't the only cause of the three- to four-hour lines morning after morning, prompting business travelers and families to cancel their travel plans.Staffing early mornings was the hardest, Serrano said."It's difficult to get people to come and work at DIA.The buses don't run at 3 a.m. So United told Argenbright, 'We'll pay for taxis.' "
Day care was also a problem."Nobody will take your child in the middle of the night," she said.
It dumped three to four hours' worth of passengers on screening all at once, early in the morning when Argenbright was particularly understaffed, Serrano said.United is now asking passengers to come two hours before their flights.
While Argenbright interviewed and did background checks on 800 people to boost staff, United hired another security company to take over screening in the employee parking lots, lightening Argenbright's workload in the terminal.
Argenbright is now close to full staff with 475 of the 500 employees it needs, Serrano said.The last 25 were awaiting security clearances this week.
The dramatic change in the economy has boosted the number of applicants, Serrano said.Before Sept. 11, Denver's unemployment rate was 1.6 percent, and it was much harder to find people to take on the difficult, repetitive job of screener, she said.Now, tens of thousands of people laid off from their jobs in the airline industry and elsewhere are in the job market, and the screener salary is higher.
Now, Bostock and Serrano must make sure the screeners stay, knowing they have to reapply for their jobs to the federal government when it takes over airport screening nationwide.
Serrano is hopeful that the lure of transferring to a government job will help.Current Argenbright staff "need to be on peak performance to be hired as federal employees," Serrano said.
But new rules posted Thursday require the government screeners to be U.S. citizens and speak English at least well enough to fill out reports.
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