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This profile was last updated on 4/11/12  and contains information from public web pages and contributions from the ZoomInfo community.

Mrs. Moira Laird

Wrong Moira Laird?

Human Resources Director

Email: m***@***.com
QMH UK Limited
Address Queens Court 9-17 Eastern Road
Romford, Essex RM1 3NG
United Kingdom

Company Description: QMH UK Limited operate 18 hotels in the UK including 12 Holiday Inn, 3 Crowne Plaza and 3 Best Western hotels, so whatever you're looking for you can be rest...   more
Background

Employment History

Web References
Moria Laird, HR Director, ...
www.summit-events.com, 11 April 2012 [cached]
Moria Laird, HR Director, QMH UK Limited
Press Release - Fleet Support Group Ltd.
www.fsguk.com, 5 Mar 2009 [cached]
QMH UK's HR director Moira Laird, who inherited management of the fleet following a company-wide reorganisation, said: "I analysed the safety-related at-work driving policies and procedures we had in place and decided that they needed to be enhanced."
Although the company has a 'low' accident record with no serious incidents recorded in recent years, Ms Laird said: "Managing business driving and ensuring our employees are safe on the road is important to the company."
QMH's introduction of RiskMaster follows last year's implementation of the Corporate Manslaughter and Corporate Homicide Act and the more recent introduction of the Health and Safety (Offences) Act, which brings with it harsher punishments for managers who fail in their health and safety responsibilities.
Ms Laird said: "The new legislation prompted QMH to act and ensure it heightens the importance of safe driving for employees, provides measures that are as robust as possible in the event of investigation following a road traffic accident and use the data to provide bespoke training for individual staff whom the system identifies as being at risk."
While it is too early to quantify potential savings from the introduction of RiskMaster, QMH expects to see future reductions in insurance-related costs and vehicle maintenance charges.
RiskMaster has been introduced after Ms Laird attended an FSG seminar. FSG has now held a series of workshops to introduce QMH employees to RiskMaster and she said: "The workshops were excellent because they raised awareness with drivers of the risks they faced on journeys.
Flagship March 2009
www.fsguk.com, 1 Mar 2009 [cached]
QMH UK's HR Director Moira Laird, who inherited management of the fleet following a company-wide reorganisation, said: "I analysed the safety-related at-work driving policies and procedures we had in place and decided that they needed to be enhanced."
Although the company has a 'low' accident record with no serious incidents recorded in recent years, Ms Laird said: "Managing business driving and ensuring our employees are safe on the road is important to the company."
QMH's introduction of RiskMaster follows last year's implementation of the Corporate Manslaughter and Corporate Homicide Act and the more recent introduction of the Health and Safety (Offences) Act, which brings with it harsher punishments for managers who fail in their health and safety responsibilities.
Ms Laird said: "The new legislation prompted QMH to act and ensure it heightens the importance of safe driving for employees, provides measures that are as robust as possible in the event of investigation following a road traffic accident and uses the data to provide bespoke training for individual staff whom the system identifies as being at risk."
While it is too early to quantify potential savings from the introduction of RiskMaster, QMH expects to see future reductions in insurance-related costs and vehicle maintenance charges.
RiskMaster has been introduced after Ms Laird attended an FSG seminar. FSG has now held a series of workshops to introduce QMH employees to RiskMaster and she said: "The workshops were excellent because they raised awareness with drivers of the risks they faced on journeys.
invigor8 - employee engagement performance consultancy
www.invigor8.co.uk, 1 May 2006 [cached]
Moira Laird, HR director, says that while customer service had always been important to the company, it became even more so in 2001.
"We had reached the end of a customer service training programme and felt it was time for a new direction," she recalls."Our financial situation meant the only way we could establish a competitive advantage was through quality customer service."
The solution
Laird decided to bring in external consultants Invigor8 to help her lead this new customer service drive."I liked the way Invigor8 challenged us to define the culture of the business, to look at our mission and our personality, to identify what we wanted to achieve and how we wanted to achieve it.It also challenged us not to solely focus on profit measures - it recognised broader business objectives," she explains.
The first stage of the ,Making a Difference' (MAD) programme was a two-day workshop for the UK executive team, at which the company's mission was defined.Laird explains: "A newly-formed steering committee, comprising representatives of every part of the business, took this mission statement and translated it into something practical to which every employee could relate."
...
Moira Laird offers this advice to anyone who is setting up a major culture change programme: "Ensure you know what the business wants to achieve, and gain the buy-in of the top team.
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