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Wrong Mindy Lieberman?

Mindy Lieberman

Vice President, Information Technology

Zendesk, Inc.

Direct Phone: (415) ***-****direct phone

Email: m***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Zendesk, Inc.

1019 Market Street

San Francisco, California,94103

United States

Company Description

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based... more.

Find other employees at this company (8,480)

Background Information

Employment History

Vice President of Engineering and Operations

Edgenuity Inc.


Senior Software Engineer

Berkeley Enterprise Systems


Information Technology Applications Group

Salesforce.Com Inc


Web References(13 Total References)


bayareagirlgeekdinners.com

Mindy Lieberman (Zendesk Vice President IT)
Mindy Lieberman is VP of IT at Zendesk, specializing in cloud architectures, business 6, compliance programs, and custom development management. Prior to joining Zendesk, Mindy headed the IT Applications group at Salesforce, building out technology solutions to support internal business units. Mindy has also served as VP of Engineering and Operations at Edgenuity, a SaaS start-up providing analytics for K-12 education, and had spent over 9 years in various engineering and management roles in Cisco. Mindy is a champion for delivering quality using Agile development methodologies. She holds a Ph.D. in Engineering from U.C. Berkeley, and a bachelor's from The Cooper Union. Follow her on Twitter @mindy_lieberman.


www.nerdery.com

"Inspire confidence by walking into the interview with a deep understanding of what the company sells," says Mindy Lieberman, vice president of IT at Zendesk, a provider of customer service software.


www.zendesk.com [cached]

Mindy Lieberman
Mindy Lieberman Vice President, IT Before Zendesk, Mindy headed the IT Applications group at Salesforce, building out technology solutions to support internal business units. Mindy has also served as VP of Operations and Engineering at Edgenuity, a SaaS start-up providing analytics for K-12 education, and had spent over 9 years in various technology and management roles in Cisco. Mindy is a champion for delivering quality and for employing Agile development methodologies. She holds a Ph.D. in Engineering from U.C. Berkeley, and a bachelors from The Cooper Union.


www.zendesk.com [cached]

Mindy Lieberman
Mindy Lieberman Vice President of IT Before Zendesk, Mindy headed the IT Applications group at Salesforce, building out technology solutions to support internal business units. Mindy has also served as VP of Operations and Engineering at Edgenuity, a SaaS start-up providing analytics for K-12 education, and had spent over 9 years in various technology and management roles in Cisco. Mindy is a champion for delivering quality and for employing Agile development methodologies. She holds a Ph.D. in Engineering from U.C. Berkeley, and a bachelors from The Cooper Union.


blogs.boomi.com

During the Gartner AADI Summit earlier this month, Zendesk Vice President of IT Mindy Lieberman discussed how her company accomplished their ultimate goal of "frictionless IT."
Lieberman explained that frictionless IT involves creating an environment where people want to work, based on the team's collective experiences from working in other IT departments. It also involves adopting a cloud-first strategy, including IT in the technology purchase process, and ensuring that key stakeholders are on board early on. Zendesk, based in San Francisco, is a cloud provider of "beautifully simple" customer service software with 1,000 employees. Great customer service, Lieberman said, is about a customer with a problem wanting to get their problem resolved-it's about friction, a problem and people. Knowing that integration is a point of risk, Lieberman said that ensuring integration goes smoothly is an important part of frictionless IT. Even our own presenter, Mindy Lieberman of Zendesk, discussed bimodal IT in her presentation.


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