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2015-12-01T00:00:00.000Z

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Wrong Mindy Lieberman?

Mindy Lieberman

Vice President of Information Technology

Zendesk, Inc.

Direct Phone: (415) ***-****       

Email: m***@***.com

Zendesk, Inc.

1019 Market Street

San Francisco, California 94103

United States

Company Description

Zendesk is the leading provider of proven, cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. More than 15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zend... more

Find other employees at this company (4,828)

Background Information

Employment History

Vice President of Engineering and Operations
Edgenuity Inc.

Information Technology Applications Group
Salesforce.Com Inc

Senior Management Positions
Cisco Systems Inc

Principal Consultant and Architect
Mindwave Software

Senior Software Engineer
Berkeley Enterprise Systems

Education

B.S.
Mechanical Engineering
The Cooper Union

Ph.D.
Engineering
U.C. Berkeley

Ph.D.
Mechanical Engineering
University of California , Berkeley

Ph.D.
Mechanical Engineering
University of California at Berkeley

Web References (26 Total References)


Mindy Lieberman (Zendesk ...

bayareagirlgeekdinners.com [cached]

Mindy Lieberman (Zendesk Vice President IT)

Mindy Lieberman is VP of IT at Zendesk, specializing in cloud architectures, business 6, compliance programs, and custom development management. Prior to joining Zendesk, Mindy headed the IT Applications group at Salesforce, building out technology solutions to support internal business units. Mindy has also served as VP of Engineering and Operations at Edgenuity, a SaaS start-up providing analytics for K-12 education, and had spent over 9 years in various engineering and management roles in Cisco. Mindy is a champion for delivering quality using Agile development methodologies. She holds a Ph.D. in Engineering from U.C. Berkeley, and a bachelor's from The Cooper Union. Follow her on Twitter @mindy_lieberman.


The Dell Boomi Blog: Tech Events

blogs.boomi.com [cached]

Even our own presenter, Mindy Lieberman of Zendesk, discussed bimodal IT in her presentation.


During the Gartner AADI Summit ...

blogs.boomi.com [cached]

During the Gartner AADI Summit earlier this month, Zendesk Vice President of IT Mindy Lieberman discussed how her company accomplished their ultimate goal of "frictionless IT."

Lieberman explained that frictionless IT involves creating an environment where people want to work, based on the team's collective experiences from working in other IT departments. It also involves adopting a cloud-first strategy, including IT in the technology purchase process, and ensuring that key stakeholders are on board early on.
Zendesk, based in San Francisco, is a cloud provider of "beautifully simple" customer service software with 1,000 employees. Great customer service, Lieberman said, is about a customer with a problem wanting to get their problem resolved-it's about friction, a problem and people.
...
Knowing that integration is a point of risk, Lieberman said that ensuring integration goes smoothly is an important part of frictionless IT.
...
Even our own presenter, Mindy Lieberman of Zendesk, discussed bimodal IT in her presentation.


During the Gartner AADI Summit ...

blogs.boomi.com [cached]

During the Gartner AADI Summit earlier this month, Zendesk Vice President of IT Mindy Lieberman discussed how her company accomplished their ultimate goal of "frictionless IT."

Lieberman explained that frictionless IT involves creating an environment where people want to work, based on the team's collective experiences from working in other IT departments. It also involves adopting a cloud-first strategy, including IT in the technology purchase process, and ensuring that key stakeholders are on board early on.
Zendesk, based in San Francisco, is a cloud provider of "beautifully simple" customer service software with 1,000 employees. Great customer service, Lieberman said, is about a customer with a problem wanting to get their problem resolved-it's about friction, a problem and people.
...
Knowing that integration is a point of risk, Lieberman said that ensuring integration goes smoothly is an important part of frictionless IT.
...
Even our own presenter, Mindy Lieberman of Zendesk, discussed bimodal IT in her presentation.


Remember, there is always room for ...

www.cmo.com.au [cached]

Remember, there is always room for improvement."There is no better way to keep users feeling good [about your CRM system] than by showing that you are listening to them and acting on the input," says Mindy Lieberman, vice president of IT at Zendesk, a provider of cloud-based customer service software.

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