"More and more people continue to use our Web site , but there are a heck of a lot of people in our demographic who still want to do business by phone," says Mike Petrilli, senior vice president of information services.
Having something to compare the caller's responses to aids in recognizing the spoken words, Petrilli
The club pays for MCI's
services on a per-transaction basis.Petrilli
compares MCI's piece of the system with a "black box" that he
doesn't have to worry about.
"We chose to use an outsourced model ... primarily because we believe this technology is still pretty early in its life cycle," Petrilli
says."The software is changing very quickly.