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This profile was last updated on 12/2/15  and contains information from public web pages and contributions from the ZoomInfo community.

Michael W. Lanam ACE

Wrong Michael W. Lanam ACE?

Vice President Aviation and Gover...

Phone: (303) ***-****  
Local Address:  Denver , Colorado , United States
HSS Hire Service Group Limited
25 Willow Lane
Mitcham , Surrey CR4 4TS
United Kingdom

Company Description: HSS Hire Service Group is the World's largest tool and equipment Hire/Rental chain. Operating primarily under the banners of HSS Hire Shops in Europe and HSS RentX...   more
Background

Employment History

  • Vice President
    YouSendIt Inc
  • HSS Vice President
    Aviation and Government Services
  • Law Enforcement Executive
    in California
9 Total References
Web References
Michael Lanam Vice ...
aci-na.org [cached]
Michael Lanam Vice President Aviation & Government Services HSS, Inc.
Denver Keeps Lines in Check with TQM by Jodi Richards (: July-August, 2008)
www.airportimprovement.com [cached]
According to Mike Lanam, VP for aviation and government services at HSS, Total Queue Management incorporates several components including:
...
Efforts by HSS to improve security screening wait times, in conjunction with initiatives put forth by TSA (such as the self-select program), are expected to have a positive impact at DEN, says Lanam. Analysis of the system, however, is ongoing and procedures will continue to be adjusted as needed.
"It appears that it's speeding it up, but the more important thing is that the travelers are feeling more comfortable and are given a higher level of customer service. It's not as stressful as the previous wait in the queue lines at Denver," Lanam says.
All parties meet weekly to discuss how the program is working and consider improvements that could be made. For example: TSA was originally performing a second document check on travelers after they went through the RT line (in which they already presented their documents). In agreement with TSA, the RT attendants (HSS employees) now perform document checking for TSA. "It was a repetitive process that really slowed down lines," Lanam explains, but has greatly improved since HSS employees assumed the function.
AAAE | Airport Training
www.aaae.org [cached]
Michael W. Lanam , ACE HSS Security Services
AAAE | Transportation Security Services
www.aaae.org [cached]
Michael W. Lanam , ACE HSS Security Services
According to Mike Lanam, VP ...
www.airportimprovement.com [cached]
According to Mike Lanam, VP for aviation and government services at HSS, Total Queue Management incorporates several components including:
...
Efforts by HSS to improve security screening wait times, in conjunction with initiatives put forth by TSA (such as the self-select program), are expected to have a positive impact at DEN, says Lanam.Analysis of the system, however, is ongoing and procedures will continue to be adjusted as needed.
"It appears that it's speeding it up, but the more important thing is that the travelers are feeling more comfortable and are given a higher level of customer service.It's not as stressful as the previous wait in the queue lines at Denver," Lanam says.
All parties meet weekly to discuss how the program is working and consider improvements that could be made.For example: TSA was originally performing a second document check on travelers after they went through the RT line (in which they already presented their documents).In agreement with TSA, the RT attendants (HSS employees) now perform document checking for TSA."It was a repetitive process that really slowed down lines," Lanam explains, but has greatly improved since HSS employees assumed the function.
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