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This profile was last updated on 8/10/15  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Michael W. Lanam ACE

Wrong Michael W. Lanam ACE?

Vice President Aviation and Gover...

Phone: (303) ***-****  
Email: m***@***.com
Hospital Shared Services , Inc.
900 South Broadway
Denver , Colorado 80209
United States

Company Description: For over 35 years, HSS has been a premier provider of support service programs to the healthcare industry, from hospital-based health care systems to clinics to...   more

Employment History

8 Total References
Web References
"We are very pleased to be ..., 23 July 2011 [cached]
"We are very pleased to be selected to provide specialized aviation security to the Detroit and Denver airports," says Mike Lanam, HSS Vice President of Aviation and Government Services. "Both of these large international airports have excellent reputations for their security programs in the aviation industry and we are especially pleased that, after an extensive evaluation process, they chose HSS as their security provider. Lanam estimates that these newly awarded multi-year contracts total more than $90 million in revenue.
Michael Lanam Vice ..., 3 Nov 2013 [cached]
Michael Lanam Vice President Aviation & Government Services HSS, Inc.
HSS senior vice president Michael ..., 28 Jan 2013 [cached]
HSS senior vice president Michael Lanam said the company is working with the union and employees to resolve problems. He said the company knows of the allegations but questions their merits.
"Employee issues are a concern to us," Lanam said, adding that the NLRB typically takes up to 12 weeks to investigate claims and the majority of charges are settled, withdrawn or dismissed by the regional director.
"We respect the process and respect the employees," he said.
"We are pleased to be selected ..., 7 Mar 2012 [cached]
"We are pleased to be selected by this major international airport," says Mike Lanam, Vice President, HSS Aviation and Government Services.
Denver Keeps Lines in Check with TQM by Jodi Richards (: July-August, 2008), 12 Sept 2009 [cached]
According to Mike Lanam, VP for aviation and government services at HSS, Total Queue Management incorporates several components including:
Efforts by HSS to improve security screening wait times, in conjunction with initiatives put forth by TSA (such as the self-select program), are expected to have a positive impact at DEN, says Lanam. Analysis of the system, however, is ongoing and procedures will continue to be adjusted as needed.
"It appears that it's speeding it up, but the more important thing is that the travelers are feeling more comfortable and are given a higher level of customer service. It's not as stressful as the previous wait in the queue lines at Denver," Lanam says.
All parties meet weekly to discuss how the program is working and consider improvements that could be made. For example: TSA was originally performing a second document check on travelers after they went through the RT line (in which they already presented their documents). In agreement with TSA, the RT attendants (HSS employees) now perform document checking for TSA. "It was a repetitive process that really slowed down lines," Lanam explains, but has greatly improved since HSS employees assumed the function.
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