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Wrong Mick Malaney?

Mick Malaney

Direct Phone: (916) ***-****       

Email: m***@***.com

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Big Hairy Dog Information Systems Inc

3205 Ramos Circle

Sacramento, California 95827

United States

Company Description

Big Hairy Dog Information Systems (BHD) is a Master Diamond partner of Retail Pro, the highest category amongst Retail Pro's business partners and markets Retail Pro exclusively when selling retail automation technology. Over a decade of award winning ser ... more

Find other employees at this company (33)

Background Information

Web References (29 Total References)


A letter from BHD President, Mick Malaney

Mick Malaney, President BHD Information Systems

BHD Tech | February 2009 [cached]

A reminder from Mick Malaney, President of Big Hairy Dog Information Systems

"Next to improving their inventory ... [cached]

"Next to improving their inventory management, customers are most concerned about security," says Michael "Mick" Malaney, president of BHD.

Mick Malaney, president, and Sandy Malaney, CEO, of BHD
Why would you name your company ‘Big Hairy Dog?' According to Michael (Mick) Malaney, president of BHD, "We were just about to name our company ‘Advanced Computing' something or other.
So, Mick and Sandy called a meeting with the sales reps, engineers, technicians, and customer service reps â€" but without their managers.
"During the meeting we asked employees about how our four business managers were performing, and the feedback was overwhelmingly negative," recalls Mick.
If you can't reach them, Mick's and Sandy's cell phone numbers are posted on the company's Web site."We're only closed for Thanksgiving and Christmas Day because we've built a reputation for providing customer support seven days a week," says Mick.This philosophy has played a key role in helping BHD win customers thousands of miles away â€" both nationally and internationally.
"Most of our customers beat their POS hardware to death," says Mick.
"Most vendors back up their products with 90-day warranties, plus any parts and labor costs," says Mick.
"A few months ago, our AV vendor sent an update that caused major problems with all of our Retail Pro customers," says Mick.
"Our goal is to make the customer independent enough that it no longer needs our support," says Mick.Like other bold statements the VAR makes, it backs up its words with actions."Our training services include free refresher courses as well as free retraining," says Mick.
"Our efforts generate 25 to 30 referrals per week, which is way higher than if we spent money on a direct mail marketing campaign," says Mick.

Big Hairy Dog Information Systems, Inc. [cached]

Interview with Mick Malaney, co-Founder of Big Hairy Dog Info. Systems

Big Hairy Dog Information Systems, Inc. [cached]

Interview with Mick Malaney, co-Founder of

Big Hairy Dog Information Systems
Q: You guys have been around for a while.

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