Enforcement Bureau Chief Michele Ellison said, "Basic long distance phone calls are failing in many areas of rural America at alarming rates.
This is unacceptable.
Rural residents and businesses should be able to receive a work-related or emergency call with the same reliability and call quality as others do."
Ms. Ellison added, "Through this settlement, Level 3 has committed to tackle this issue head-on, agreeing to adopt tough, new call completion benchmarks, to back these standards with significant noncompliance penalties, and to disclose critical data that will assist the Bureau in other ongoing investigations.
"This settlement reflects hard work and tenacity by the staff and meaningful cooperation by Level 3," said Ms. Ellison