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Michael G. Taylor

Global Senior Manager - US Goverment Operations and Project and Program Management


Direct Phone: (410) ***-****       

Email: m***@***.com

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1210 South Pine Island Road 5Th Floor 5 559

Planation, Florida 33324

United States

Company Description

DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail service ... more

Find other employees at this company (91,309)

Background Information

Web References (2 Total References)

"I always tell customers that they ... [cached]

"I always tell customers that they need to be savvy enough to understand where they're sending their shipments to because they may be able to send a parcel and then they'll have a Customs issue," says Michael Taylor, DHL Express' global senior manager of U.S. government operations. "That's [the thing] with Customs regulations-they vary."

He says U.S.-based companies are particularly vulnerable to Customs issues. "Our interpretation of what's customary in the U.S. is not always the case in other countries," Taylor says. "You may think, 'Oh, it's okay to send that,' but it's not permitted according to the country [on the receiving end.]"
Avoiding potentially expensive-and embarrassing-problems at a port or airport requires shippers to do their homework. Taylor encourages companies to reach out to international specialists, such as DHL, or consult their national chamber of commerce before shipping goods to a new port or airport.

It's more about the personal value," ... [cached]

It's more about the personal value," Mike Taylor, DHL Express' global senior manager for U.S. government operations, said of the pizza delivery when asked about the shipping costs. "There is no other morale-booster around that is like that. It is very emotional for them. It reminds them of why they are there. It reminds them of the family back home."

While the delivery can face challenges including extreme heat and cold, sandstorms and unexpected military action, "we have not lost one single pizza," said Taylor. The pizzas go from Chicago to the DHL Express hub in Cincinnati. Packed in dry ice, they are loaded onto a direct 17-hour flight to the island nation of Bahrain, where they are repacked to ensure they stay frozen, Taylor said.

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