"Sellers on eBay cannot state 'no returns accepted' if they are allowing PayPal to be a payment option for the listing," PayPal spokesman Michael Oldenburg said.
The user agreement instructs buyers and sellers to use its internal dispute resolution process.
But sometimes buyers instead go directly to their credit card companies to get their money back.
While PayPal vigorously advocates on behalf of sellers to dispute charge-backs, Oldenburg said, the credit card firm makes the final decision on whether to side with the buyer or the merchant. • PayPal's user agreement.
But under PayPal and credit card rules, buyers can sometimes do just that, said Michael Oldenburg, a spokesman for San Jose-based PayPal.
"It doesn't happen often, but anytime you sell online there is a small degree of risk involved.
This is one of those situations," Oldenburg
Buyers may not have to return merchandise when charges are reversed in their favor, he
said, depending on the rules of their credit card issuer.
must abide by the card issuer's decision.
"Not only does the buyer get their money back, they also get to keep the merchandise," he
Most PayPal users don't have such problems, said Oldenburg
So what happened to the handbag?
More than likely it's been destroyed, Oldenburg
It appears Trinh'scredit card company gave her
an address for a firm PayPal once used to destroy potentially counterfeit merchandise.
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