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This profile was last updated on 5/17/2017 and contains contributions from the  Zoominfo Community.

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Wrong Michael Lynn?

Michael D. Lynn

Professor

Cornell University

HQ Phone:  (607) 257-2500

Email: m***@***.edu

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Cornell University

130 E. Seneca Street Suite 520

Ithaca, New York,14850

United States

Company Description

Located in Ithaca, NY, Cornell University is a private institution that was founded in 1865. Today, it consists of 14 different schools that operate under the umbrella of the university. Cornell ranks 15 on the list of best national universities, 16 on the lis... more

Find other employees at this company (54,349)

Background Information

Employment History

Service Agent

Enterprise Rent-a-Car Company


Information Technology Security Operations and Incident Response Chief

Food and Drug Administration


Information Technology Security Administrator II

Chickasaw Nation


Server

Seasons of Long Grove


Affiliations

Associate Professor at the School of Hotel Administration of Cornell University

Advisory Board Member


International Student Network Inc

Advisory Board Member


The Guys

Advisory Board Member


ISN Inc

Advisory Board Member


Message Forums

Member


Education

Ph. D.

Cornell University


Ph.D.

Social Psychology

the Ohio State University


Ph.D.

human resource management

Cornell's School of Industrial and Labor Relations


Ph.D.

social psychology

Ohio State


PhD

social psychology

Ohio State University


bachelor

psychology and economics

University of Texas at Austin


master's thesis

Ohio State University


Web References(104 Total References)


www.zhentiweb.com

Michael Lynn, an associate professor of consumer behavior and marketing at Cornell's School of Hotel Administration, has conducted dozens of students of tipping and has concluded that consumers assessments of the quality of service correlate weakly to the amount they tip. Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilledâ€"â€"in other words, customers tip more when they like the server, not when the service is good.Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers,. 53.According to Michael Lynn's studies, waiters will likely get more tips if they______ A. have performed good service


www.j-ams.org [cached]

Mike Lynn Cornell University


jkconsultingnyc.com [cached]

Cornell University professor Dr. Michael Lynn, who's authored more than 50 papers on the topic, is a strong proponent, for a number of important reasons.
His research has shown it's discriminatory (black servers are tipped less by all races) and not at all effective in improving the dining experience. The correlation between great service and better tips is "astonishingly low," he said in a 2013 Freakonomics podcast.


www.beezeees.com [cached]

Michael Lynn, a professor of consumer behavior and marketing at the Cornell University School of Hotel Administration and a former bartender, waiter and busboy, has made tipping his research field.
Summarizing a range of studies, he argues that "tipping is primarily driven by motivations to: (1) help servers, (2) reward service, (3) gain or maintain future preferential service, (4) gain or maintain social esteem (approval, status, and/or liking) and (5) fulfill felt obligations and duties."


www.wheresmyfood.com [cached]

Featured experts in the film include Cornell University's Michael Lynn, Ph.D., who describes how tipping works from psychological and socioeconomic perspectives.


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