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This profile was last updated on 9/19/14  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Michael Lynn

Wrong Michael Lynn?

Professor

Phone: (607) ***-****  HQ Phone
Cornell University
159 Sapsucker Woods Road
Ithaca, New York 14850
United States

Company Description: Founded in 1865, Cornell is the federal land-grant institution of New York State, a private endowed university, a member of the Ivy League, and a partner of the...   more
Background

Employment History

Education

  • Ph.D.
194 Total References
Web References
Michael Lynn has written more ...
www.chicagotribune.com, 19 Sept 2014 [cached]
Michael Lynn has written more than 35 academic papers on the subject of service gratuities. A professor of consumer behavior at Cornell's School of Hotel Administration, Lynn said almost 70 percent of hotel guests know the social norm is to tip housekeepers.
"In terms of what people actually do," Lynn said, "roughly 30 percent say they sometimes tip and roughly 30 percent say they don't tip.
...
Lynn has found people like discretionary tips better than being told the staff is not allowed to accept tips. They like automatic surcharges least of all.
"The vast majority of servers like ...
www.thestarpress.com, 12 Oct 2013 [cached]
"The vast majority of servers like the tipping system because it affords them a greater income than they could get from comparable, untipped work in terms of skills and education," says Cornell Professor Mike Lynn, a leading expert on tipping.
A Guy in New York: Tipping Archives
aguyinnewyork.com [cached]
Michael Lynn, an associate professor of consumer behavior and marketing at Cornell's School of Hotel Administration, has conducted dozens of studies of tipping and has concluded that consumers' assessments of the quality of service correlate weakly to the amount they tip.
...
"Mega tips: Scientifically Tested Techniques to Increase Your Tips," by Dr. Michael Lynn, 2004 (pdf)
Michael Lynn, a professor at ...
www.sentinel-standard.com, 15 Sept 2014 [cached]
Michael Lynn, a professor at Cornell University's School of Hotel Administration, says his research shows that "30 percent of people stiff the maid," while 70 percent said they sometimes or usually leave a tip.
Servers offer a tip: pay up
www.courier-journal.com, 13 Nov 2006 [cached]
That exerts an upward pressure on tips," said Michael Lynn, an associate professor at Cornell University School of Hotel Administration.
It would make sense for the restaurant industry to establish a norm before tipping rates move up to the point of pricing diners out of the market, he said.
...
The conventional wisdom says tips are based on service -- but Lynn argues that's wrong.Research has shown that tips are rarely based on the quality of service and are usually determined arbitrarily, he said.
"Servers think there's a relationship between tips and service, but there isn't.How sunny it is outside literally has as big of an impact on a tip as the service," Lynn said.
...
I don't know where Mr. Lynn gets his info, but where I'm from the weather has nothing to do with tiping.
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