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Wrong Michael Lynn?

Dr. Michael D. Lynn

HQ Phone: (607) 257-2500

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Cornell University

130 E. Seneca Street Suite 520

Ithaca, New York 14850

United States

Company Description

Located in Ithaca, NY, Cornell University is a private institution that was founded in 1865. Today, it consists of 14 different schools that operate under the umbrella of the university. Cornell ranks 15 on the list of best national universities, 16 on th ... more

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Background Information

Employment History

Service Agent

Enterprise Rent-a-Car Company

Information Technology Security Operations and Incident Response Chief

Food and Drug Administration

Information Technology Security Administrator II

Chickasaw Nation


Seasons of Long Grove

Research Analyst, X-Force Research and Development

Internet Security Systems Inc


Advisory Board Member
International Student Network Inc

Advisory Board Member
Associate Professor School of Hotel Administration Cornell University

Advisory Board Member
The Guys

Advisory Board Member

Message Forums


Ph. D.

Cornell University


Social Psychology

the Ohio State University


human resource management

Cornell's School of Industrial and Labor Relations


social psychology

Ohio State


social psychology

Ohio State University


psychology and economics

University of Texas at Austin

master's thesis

Ohio State University

Web References (101 Total References)

Michael Lynn, an associate ... [cached]

Michael Lynn, an associate professor of consumer behavior and marketing at Cornell's School of Hotel Administration, has conducted dozens of students of tipping and has concluded that consumers assessments of the quality of service correlate weakly to the amount they tip.

Rather, customers are likely to tip more in response to servers touching them lightly and leaning forward next to the table to make conversation than to how often their water glass is refilledâ€"â€"in other words, customers tip more when they like the server, not when the service is good.Mr. Lynn's studies also indicate that male customers increase their tips for female servers while female customers increase their tips for male servers,.
53.According to Michael Lynn's studies, waiters will likely get more tips if they______ A. have performed good service

editorial review board [cached]

Mike Lynn Cornell University

Steps in Making "Where's My Food?!" [cached]

Featured experts in the film include Cornell University's Michael Lynn, Ph.D., who describes how tipping works from psychological and socioeconomic perspectives.

Virginia Postrel [cached]

Michael Lynn, a professor of consumer behavior and marketing at the Cornell University School of Hotel Administration and a former bartender, waiter and busboy, has madetipping his research field. Summarizing a range of studies, he arguesthat “tipping is primarily driven by motivations to: (1) help servers, (2) reward service, (3) gain or maintain future preferential service, (4) gain or maintain social esteem (approval, status, and/or liking), and (5) fulfill felt obligations and duties.�

As Lynn observes, “Tipping norms are not imposed by a central authority, so they must evolve out of the behavior of individual consumers and tippers.� If you want to feel good about helping people, think of your fellow Uber passengers’ welfare and leave your extra bills for the hotel maid.

Lee Godden -- Father / Funny Guy [cached]

Three experts also contribute their viewpoints: Cornell University professor Michael Lynn on the psychological and socioeconomic aspects of tipping; Lawyer and activist Saru Jayaraman on health and poverty issues affecting food workers and restaurant customers; and well-known Chef Michael Shafer who effectively runs Los Angeles restaurants with an iron first and a soft heart.

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