Last Update

2015-03-17T00:00:00.000Z

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Dr. Michael A. Hughes

User Assistance Architect

IBM Corporation

Direct Phone: (404) ***-****       

Email: h***@***.com

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IBM Corporation

1 New Orchard Road

Armonk, New York 10504

United States

Company Description

IBM is a globally integrated technology and consulting company headquartered in Armonk, N.Y. With operations in more than 170 countries, IBM attracts and retains some of the world's most talented people to help solve problems and provide an edge for busin ... more

Find other employees at this company (270,788)

Background Information

Employment History

Vice President, Sales

Watchdox Inc

Technical Support II

Cotton States Insurance Company

Affiliations

Fellow
CSI Ltd

USA Students' Academic Advisor
Edge Hill University

Founder
User Experience Research and Design Center

Position In Communications Committee
T-COMmons

Education

B.S.

Computer Engineering

Clemson University

MBA

University of North Carolina

Masters

Technical and Professional Communication

Southern Polytechnic State University

Ph.D.

Instructional Technology

University of Georgia

Web References (162 Total References)


UXmatters :: Authors in Information Design

www.uxmatters.com [cached]

Mike Hughes

User Assistance Architect, at IBM Internet Security Systems
In his role as User Assistance Architect at IBM Internet Security Systems, Mike identifies tools, methods, and standards for integrating the content and delivery of user assistance, including documentation, Help, e-learning, and training.He was formerly the lead UX designer for CheckFree Corporation, where he instituted their User Experience Research and Design Center.Mike has a PhD in Instructional Technology from the University of Georgia and a Masters in Technical and Professional Communication from Southern Polytechnic State University.He is an Associate Fellow with the Society for Technical Communication and a Certified Performance Technologist through the International Society for Performance Improvement.His professional focus is designing user interfaces that accommodate the user as learner.


Mike Hughes, user experience ...

abetteruserexperience.com [cached]

Mike Hughes, user experience architect at IBM in Atlanta, wrote a post about the 'think aloud' protocol, which is when a test participant verbalizes their thought process as they do tasks on a website. He points out a major problem with the technique and offers two ways he uses to avoid them.

...
Mike Hughes is a serious guy. Serious about having fun and doing UX design.
Mike's 'think aloud' article highlighted something that we have noticed and struggled with.
...
And what about Mike's 'instructive practice'?
...
I guess the point about Mike's 'instructive practice' is that users evaluate things in different ways - that's good.


World Usability Day Essay Contest Winners Announced - Read the winning essays - HFI Connect

hfiuxcentral.ning.com [cached]

Michael Hughes, User Experience Architect, IBM


Michael Hughes, SVP ...

www.watchdox.com [cached]

Michael Hughes, SVP Worldwide Sales

Michael leads the sales and sales engineering teams at WatchDox. Michael came to WatchDox in 2012 from IBM where he led the Eastern US in the Rational Software division, representing $175M in annual revenue. Prior to that, he ran North American Sales for Watchfire, whose strong growth and results led to WatchfireĆ¢??s acquisition by IBM. Michael has a 20 year track record of successful software sales and executive management experience with a number of software companies, including FileNet and Oracle.
Michael holds a B.S. in Computer Engineering from Clemson University and an MBA from the University of North Carolina.


World Usability Day Essay Contest Winners Announced - Read the winning essays - HFI Connect

connect.humanfactors.com [cached]

Michael Hughes, User Experience Architect, IBM

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