In 2006, 12 general practices commenced the patient experience journey with Associate Professor Michael Greco.
From the beginning the outcomes were amazing.
Professor Michael Greco,
Client-Focused Evaluations Program
Michael Greco is Director of Client-Focused Evaluations Program (CFEP) which has offices in Australia and the UK, and is involved primarily in the provision of patient and colleague feedback to clinicians and healthcare organisations with the aim of enhancing quality and professional development.
He shares his commitments between both countries spending seven years in the UK as the Director of Patient Experience for the NHS National Primary Care Team.
In Australia, CFEP
works closely with Regional Training Providers of GP Registrars, the RACGP
and ACRRM Professional Development Programs, and the peak body in the accreditation of Australian general practices.
In the UK, CFEP
is a lead provider of patient surveys for British general practice, and is working closely with the UK's General Medical Council
on its revalidation instruments and the Health Foundation
in the training of clinicians in patient self-care skills.
He is a Director on both a GP Division and Regional Training Program Board, and holds honorary professor and senior research fellow posts at the School of Medicine, Griffith University and the Peninsula Medical School, UK.