1:00 to 4:00 Speakers: Both Bren Boddy-Thomas of Exchange Bank & Michael Fisher of Molina Healthcare are leaders in the Western Regional HDI Chapters and have been selected to present at the HDI conference in Orlando in April of 2012.
: Dispatches From Afar: Building and Managing a Distributed Desktop Support Team In companies with offices in multiple geographic locations, it's the nature of Desktop Support that we're working in and managing teams that are widely scattered.
Ten years ago companies had budget resources to bring people together for training and team-building, but in the current climate of reduced staff levels and nonexistent travel budgets, how do you build and maintain an effective distributed Desktop Support team?
Join Michael Fisher, Supervisor of Desktop Support for Molina Healthcare, for an entertaining and informative session as he discusses strategies, techniques and tips for creating and managing a high-performing distributed Desktop team.
You'll learn the Five Essentials of a Distributed Team, along with ways to establish your team's identity, morale and cohesiveness even when they're scattered across the continent.
Speaker Bio: Michael Fisher Michael Fisher
has been providing IT support for 25 years, building widely distributed IT support teams in the Publishing, Media and Health Care fields.
He currently supervises Desktop Support for Molina Healthcare, overseeing a team of 34 technicians spread across 19 locations in 14 states.
Michael has presented at the HDI Conference, is an HDI-certified Support Center Manager, and is president of the HDI Orange County chapter.
Bren Boddy Thomas Session Title: •CIO Perspective - Talking the Talk Organization Maturity: •Evolving/Proactive Audience: •Management Experience Level: •All Experience Levels Program: •HDI 2012 Track: •Team Dynamics Session Description: •Bren Boddy-Thomas understands the focus and perspective of her
CIO and has learned to speak the language.
Drawing upon her experiences as she earned a place at the table, Bren will share ideas about how to communicate with your CIO and begin to take a more active role in strategic and business-centric discussions.
will offer some real, practical, guidance to help you build a more effective relationship with your senior IT management and be a part of that team, not a bystander.