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Wrong Michael Feuer?

Michael H. Feuer

Co-Founder and Co-Chief Executive Officer

Max-Wellness LLC

HQ Phone:  (216) 765-2500

Direct Phone: (216) ***-****direct phone

Email: m***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Max-Wellness LLC

4400 Renaissance Parkway Suite 4

Cleveland, Ohio,44128

United States

Find other employees at this company (51)

Background Information

Employment History

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President, Office Max

Certified Mail


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Chairman

CEO and Co-Founder of OfficeMax


Fabri-Centers of America


Affiliations

OfficeMax Inc.

Founder


Western Reserve Partners LLC

Board of Advisors Member


Search

Founder


HME company

Founder


Cleveland Leadership Center

Board Member


University Hospitals Case Medical Center

Member, Board


The Taylor Institute

Board Member


Newest Venture Max-Wellness

Founder


DataNetwork Inc

Founder


United Way Services

Board Member


PsyMax Solutions LLC

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Founder, Founder


Menorah Park Center for Senior Living

Board of Trustees


Cuyahoga Community College

Board of Trustees


Wal-Mart Stores , Inc.

Vice Chairman


Shaker Heights

Founder


Case Western Reserve University Weatherhead School of Management and University of Pittsburgh Katz Business School

Member of the Advisory Councils


Max-Ventures

Chief Executive Officer


Web References(107 Total References)


www.sbnonline.com

By: Michael Feuer |
Michael Feuer Co-founded OfficeMax in 1988, with $20,000. During a 16-year span as CEO, he grew the company to 1,000 stores worldwide with sales of $5 billion. In 2010, Feuer launched the unique wellness retail chain Max-Wellness.


www.marshallhr.hcareers.co.uk

By Michael Feuer with Dustin Klein
OfficeMax Cofounder and former CEO Michael Feuer gives some welcome advice on how to manage your difficult employees without sacrificing their productivity. Before you resign yourself to living in your own not-so-amusing TV show, OfficeMax Cofounder and former CEO Michael Feuer provides some commonsense management advice. “First, know that there is no need for you to waste your time with poor performers or high maintenance employees who have an inflated sense of their own importance and ability,â€� says Feuer (pronounced “Foyerâ€�), author of the new book The Benevolent Dictator: Empower Your Employees, Build Your Business, and Outwit the Competition (Wiley, 2011, ISBN: 978-1-118-00391-6, $24.95, www.benevolentdictator.biz). “It’s best to let them know straightaway that they aren’t a good fit for your organization. The dilemma, though, occurs when self-appointed superstars or other difficult types really are terrific and get the job done. And it’s even worse when they believe they’re irreplaceable, along with everybody elseâ€"including you.â€� Feuer knows what he’s talking about: He has launched a number of successful business ventures, including OfficeMax and his newest business, Max-Wellness, a new and unique health and wellness retail chain. The lessons he’s learned, as he writes in The Benevolent Dictator, have convinced him that leaders are most likely to succeed when their management style mirrors that of a benevolent dictator: At the end of the day, the “dictatorâ€� side of you calls the shots and makes the difficult decisions, but your “benevolentâ€� side does so while putting the interests of the organization, your team, and your customers ahead of your own. And though it’s not easy, this means reining in your hard-to-handle employees while still developing their talents. Michael Feuer cofounded OfficeMax in 1988 starting with one store and $20,000 of his own money, a partner, and a small group of investors. As CEO, he grew it to more than 1,000 stores worldwide with annual sales topping $5 billion. He is also CEO of Max-Ventures, a venture capital and retail consulting firm, and founder and CEO of Max-Wellness, a comprehensive health and wellness retail chain that launched in 2010.


www.sbnonline.com

By Michael Feuer
Michael Feuer co-founded OfficeMax in 1988. Starting with one store and $20,000 of his own money during a 16-year span, Feuer, as CEO, grew the company to almost 1,000 stores worldwide with annual sales of approximately $5 billion before selling it for almost $1.5 billion in December 2003 to Boise Cascade Corp. Feuer is CEO of Max-Ventures, a retail venture capital/consulting firm, and co-founder and co-CEO of Max-Wellness, a new health care product retail chain concept that launched in 2009. Feuer serves on a number of corporate and philanthropic boards and is a frequent speaker on business, marketing and building entrepreneurial enterprises. Reach him with comments at mfeuer@max-ventures.com.


www.sbnonline.com

By: Michael Feuer |
Visit Michael Feuer's new website www.TipsFromTheTop.info to learn more about his columns, watch videos and purchase his books "The Benevolent Dictator" and "Tips From The Top." Post navigation Michael Feuer CEO of Max-Ventures, a private equity and consulting firm. Co-founded OfficeMax


www.teletech.com

OfficeMax co-founder Michael Feuer adds that customer feedback surveys and sentiment analysis tools can only do so much.
There are certain insights that business leaders can only get by speaking directly with their customers. Feuer says he frequently paid unannounced visits to his stores to speak with customers and observe the service they received himself. "One of the lessons I've learned from running businesses is that your employees tend to tell you what they think you want to hear," Feuer says. "If you want to know what customers really think [about your business], you have to speak to them yourself." Before Undercover Boss existed-which Feuer says he enjoys watching-the OfficeMax co-founder would exchange his suit for a pair of jeans and a shirt and "hang out in the aisles" at one of his many store locations. "It was rare for anyone to recognize me and I would speak with customers as they were shopping," Feuer says. "I'd ask what they thought of certain products and if they made a good suggestion, I would introduce myself and follow up with them to let them know we've implemented their suggestion." One of the insights Feuer received from speaking with customers involved returned merchandise. Many people were returning equipment because they weren't told beforehand that it needed additional parts like software or batteries. "I took that problem back to my team and the solution we came up with was to include a checklist of everything you needed for that item," Feuer says, "We saved millions of dollars that way." Feuer also occasionally answered customer service calls. Sometimes he answered calls using an alias and told callers that he was an assistant or a technician and would pass their messages to the CEO. "I've learned that sometimes people get flustered when they're talking to the CEO," Feuer says. "But they're more relaxed and more likely to tell you what they really think when they think you're just an employee." Today, as founder and CEO of Max-Ventures, an investment firm, Feuer continues to go undercover when visiting prospective businesses. "Before I invest in a business, I'll speak with the dock workers, drivers-anyone who can help me get a better understanding of the company," Feuer says. It's also important to ask open-ended questions. Instead of asking questions that can be answered with a yes or no, "ask how does this product help you or how could this service be done better and have an actual conversation," Feuer advises. And finally, "have fun with it," he says.


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