Michael Fallas, owner and president of National Stores, says, "While our buyers are trained to convey who our customers are to our vendors, we also want to establish trusting, long-term relationships with vendors.
"We don't just throw our garments out on racks and tables," says Fallas
."Merchandising by item and style requires a fairly large floor staff.We maintain at least 25% to 50% more staff on our floor than do many of our competitors."
Understanding that its customers are not department store shoppers looking for a bargain, but rather are destination shoppers pressed for time and, in many instances, short on resources, the stores strive to make their customers' shopping experience as easy and pleasant as possible.
According to Fallas
, "A mom may come in with three or four kids in tow.
"Price and selection-no question about it," Fallas