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This profile was last updated on 5/9/2017 and contains contributions from the  Zoominfo Community.

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Wrong Michael Adornetto?

Michael Adornetto

Managing Director - Treasury Fulfillment, Service and Operations Executive

Merrill Lynch & Co. Inc

HQ Phone:  (212) 449-1000

Direct Phone: (732) ***-****direct phone

Email: m***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Merrill Lynch & Co. Inc

4 World Financial Center

New York City, New York,10080

United States

Company Description

Merrill Lynch is one of the world's leading wealth management, capital markets and advisory companies with offices in 40 countries and territories and total client assets of almost $2 trillion. As an investment bank, it is a leading global trader and underwrit...more

Background Information

Employment History

Managing Director - Treasury Fulfillment, Service and Operations Executive

Bank of America Merrill Lynch


Managing Director - Fraud and Claims Executive

Bank of America Corporation


Affiliations

Viewpointe LLC

Board of Managers Member


Web References(3 Total References)


www.incoming.com

"We worked with them in the lab on it," says Mike Adornetto, VP, client contact technologies at Merrill Lynch.
"But we don't expect to deploy it at our call centers until the middle of the year 2000 at the earliest." Adornetto eventually hopes to use speech recognition software for all automated customer service. He says that Merrill Lynch's call centers currently make extensive use of an IVR system. "Our IVR platform has been evolving over the past 15 years so that we now use it to handle 80% of our call volume for inbound calls," he explains. Adornetto explains that Merrill Lynch's agents must have a broad knowledge of the financial services industry to assess customers' needs and refer them to the right product, service or to another agent if necessary. Regarding the upcoming purchase of predictive dialers, Adornetto explains that Merrill Lynch initially chose not to use them because the company doesn't run many outbound campaigns from its call centers. "Outbound sales come from our retail branch offices," he says.


www.viewpointe.com [cached]

Mike Adornetto, Bank of America


www.castconsultants.com

Mike Adornetto - US Customer Service Contact Centers, Adornetto was most recently a New BAC


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