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This profile was last updated on 2/17/14  and contains information from public web pages and contributions from the ZoomInfo community.

Maxine E. Walker

Wrong Maxine E. Walker?

Division Claims Manager

Local Address: Plano, Texas, United States
FM Global companies
1301 Atwood Ave.
Johnston, Rhode Island 02919
United States

Company Description: FM Global is an insurance organization with a unique risk management focus. Clients rely on us help them maintain continuity in their business operations worldwide,...   more
Background

Employment History

Board Memberships and Affiliations

Education

  • bachelor of science degree , industrial engineering technology
    Mississippi State University
7 Total References
Web References
As one of three sisters in ...
www.riskandinsurance.com, 1 Nov 2012 [cached]
As one of three sisters in a family that also had six boys, Maxine Walker learned to hold her own in a male-dominated arena at a very young age -- a skill that has served her well during a stunning 31 years with property insurance and engineering specialist FM Global.
...
Her family had no electricity and no indoor plumbing at home till Walker was 12. The family's primary source of income was cotton. The family raised cucumbers as well, and Walker and her eight siblings were each given five rows of the crop to tend on their own.
Initially, that seemed like too much work, so "I'd take some of the vines, cut them up and bury them," Walker said, smiling.
But Walker's parents and grandparents arranged it so she and her siblings got 100 percent of the revenue on the cucumbers they'd raised. Sure enough, burying the vines meant fewer cucumbers at harvest, and less income.
"What happened was after the end of the first year, the yield was less than it would have been," said Walker. That ended the shenanigans. "It taught me not to take shortcuts," she observed.
...
Walker modeled with the Mississippi State University Fashion Board during her college years, and her friends assumed she would pursue a career in fashion or merchandising, but fields like engineering or computer science were more to her liking.
"I knew I would do something not very girly," she said. "I wanted to take my life in a direction where I could immediately make a living for myself and take care of myself."
Today, Walker is vice president and division claims manager for FM Global's Western Division in Plano, Texas, covering Dallas, Los Angeles and San Francisco, as well as Latin America.
She sits on the board of directors of the Loss Executives Association and is a registered professional adjuster. She has been with FM Global since the Highly Protected Risk property insurer recruited her back in 1981, when the company was simply known as "Factory Mutual."
Interestingly enough, Walker did not begin working in the claims department. She first joined the company as a loss prevention engineering consultant, spending nine years there before deciding she was ready for a change and could learn more about the business by moving from engineering to the loss adjustment side.
FM Global's claims management and loss adjustment department had been pursuing Walker for some time. "John Southall, the adjustment manager in Atlanta at the time, thought I'd be a really good fit so one day I decided to talk to John," Walker said.
...
"After a loss like Katrina," for instance, "you're with the client immediately following the event and work with them until their business is fully restored, and you're building relationships in the process," Walker said.
Her supervisor, Gerry Alonso, senior vice president of claims at the firm, said that maybe due to her humble beginnings, Walker has incredible drive as well as "an innate ability to be able to do her duties and outperform while at the same time have people look up to her.
...
That is slowly changing," said Walker, who served on FM Global's Diversity Advisory Group from 2009 till 2011.
Because businesses have become so global, any company operating "in a multicultural environment" worldwide has to become more diverse, if you ask Walker.
FM Global writes coverage for one out of every three companies in the Fortune 1000. A company like hers with offices or affiliates serving clients in more than 110 countries, has got to hire people who "are culturally representative" of those countries, she said.
...
Walker said that the reason she's hung in there at FM Global for over three decades is because of the ways the firm has set itself apart from other insurers, and "the manner in which we partner with our clients to restore business and mitigate their loss.
"We hold their hands, we talk with them to understand the impact of the loss on their business, and help guide them through the process of recovery to restore them to business as usual as quickly as we can. e also have in-house adjustors who handle the losses and engineers who assist with the process, which is hardly typical.
Walker notes too that this past summer, Greenwich Associates ranked FM Global No. 1 among insurance companies for its "underwriting expertise," "customer service" and "claims processing responsiveness," for the second year in a row, based on a survey of U.S. corporate risk managers.
...
For other aspiring minority employees eager to excel in any business, Walker offers the mantra she and her siblings were given by her parents and grandparents -- "we could be anything we wanted."
"From a professional standpoint I'd say to any young person out there, especially minorities, do not be constrained if you look at an organization and don't see a lot of people who look like you. Don't let that stand in your way.
"Look at me," said Walker. I couldn't have accomplished what I have today if I looked around that building the first time I interviewed at FM Global in Atlanta and didn't see other people of color and did not take a chance on the opportunity to work there."
"I think there was one other female consulting engineer in the Atlanta operation at the time I joined," she said.
About FM Global - News and Events - Press Releases
www.fmglobal.com, 9 Oct 2006 [cached]
FM Global's Maxine Walker Named to Business Insurance's List of Industry "Women to Watch"
JOHNSTON, R.I., USA - FM Global, a leading property insurer of the world's largest businesses, announces that Maxine Walker, vice president, Western division claims manager, has been honored by Business Insurance magazine in its Oct. 9 "Women to Watch" issue, which profiles an elite group of worldwide female leaders in the insurance industry.
According to Business Insurance, Walker is among "a group of women leaders ... who are doing outstanding work that is drawing notice-not only within, but also outside their organizations."Walker, along with her fellow honorees, was selected on the basis of recent professional achievements, influence on the marketplace and contributions to the advancement of women in business.Nominations were invited from readers and experienced Business Insurance staff.
A first-generation college graduate in her family, Walker joined FM Global in 1981 as a property loss prevention engineer after earning her bachelor's degree in industrial engineering technology from Mississippi State University, Starkville, Miss. Since then, Walker was appointed to positions of increased responsibility, fulfilling roles as claims adjuster, assistant claims manager for Atlanta operations, forest products claims manager and previously serving as operations vice president, claims manager for FM Global's New York operations.
During her 25-year tenure at FM Global, Walker has adjusted or managed thousands of complex claims for a number of the company's largest multinational clients, and is known for settling multimillion-dollar claims in remarkably short time frames."Maxine always receives rave reviews from risk managers," said Gerry Alonso, senior vice president and manager of claims at FM Global.
...
Walker, a registered professional adjuster and member of the Loss Executives Association, attributes her success to "having a keen understanding that time is money when a client has a loss and that clients are often under a tremendous amount of stress to ensure their operations return to normal as soon as possible.
"It's also important to emphasize education, preparation and loss evaluation with clients so they understand what happened and how they can prevent a similar loss from happening in the future," she added.
In her current role, Walker is responsible for overseeing all claims-handling and loss adjustment activities in the territory west of the Mississippi (which includes Dallas, Texas; Los Angeles and San Francisco, Calif.) as well as Latin America.
Loss Executives Association
www.lossexecutives.com, 1 Feb 2012 [cached]
Maxine E. Walker
Officers / Directors Photos - Loss Executives Association
www.lossexecutives.com, 1 Feb 2012 [cached]
Maxine E. Walker FM Global
Vice President - Division Claims Manager Western Division, Plano, Texas, USA 972-731-1600 ext. 1870 Maxine.walker@fmglobal.com
Maxine E. Walker is vice president and division claims manager for FM Global's Western division. Based in the company's Plano, Texas, USA, office, she is responsible for overseeing all claims-handling and loss adjustment activities in the operations' U.S. territory, which includes Dallas, Texas; Los Angeles and San Francisco, Calif.; as well as Latin America.
Appointed to her current position in 2006, Walker previously served as operations vice president, claims manager, for FM Global's New York operations, which is based in the company's Parsippany, N.J., USA, office. Before that, she served as forest products claims manager in Dallas, Texas; assistant claims manager for Atlanta operations; and loss adjuster. She joined the company in 1981 as a loss prevention engineering consultant. Walker holds a bachelor of science degree in industrial engineering technology from Mississippi State University, Mississippi State, Miss., USA. She sits on the board of directors of the Loss Executives Association and is a registered professional adjuster.
cdnunderwriter.com - Canadian Underwriter - 10/14/2006
www.cdnunderwriter.com, 14 Oct 2006 [cached]
Among a group of women leaders recently noted in "Business Insurance" magazine's "Women to Watch" issue are FM Global's Maxine Walker as well as four individuals from Aon including: Corbette Doyle; Kathryn Hayley; Kathleen M. Burns; and Kelly Smith.
...
Walker, vice president, Western division claims manager, joined FM Global in 1981 as a property loss prevention engineer after earning her bachelor's degree in industrial engineering technology from Mississippi State University.Walker is currently in her 25th year with FM Global.Doyle, global chief diversity officer of Aon Corporation; joined Aon 13 years ago to launch a companywide healthcare industry practice.This year, she was appointed the company's first chief diversity officer.
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