Senior Vice President, Network Services
Maxine Moreau, Senior Vice President, Network Services. Joined CenturyTel: 1983, 2003
A 29-year veteran of telecommunications, CenturyLink Senior Vice President of Network Services Maxine Moreau is responsible for planning, engineering and construction of the company's local, national and international networks; National Service Delivery; and Network Engineering Operations.
For the two years prior to taking this role, Moreau
led the overall integration efforts of CenturyLink, Embarq, Qwest and Savvis
, creating the third largest telecommunications company in the United States.
From 2006-2010 Moreau led Centralized Operations, where she reduced total annual operating expenses through work center consolidations and streamlining work fl ow processes.
also improved the timeliness of ILEC plant record assignments/ provisioning, as well as consistently maintained service levels in repair while reducing unit costs.
In 2005 she
was responsible for the LightCore business unit, including sales, marketing, customer service, provisioning, network operations and finance.
also led the implementation of a workforce management system to automate workflow for all fi eld technicians, achieving more than 90 percent automated dispatch of work orders, trouble tickets and preventative maintenance activities within 12 months of implementation.
From 2003-2004 she
led the overall company program to implement the Ensemble customer care and billing platform.
During a seven year absence from the company, she was Chief Sales and Service Officer for Ionex Telecommunications in Dallas and Chief Services Officer for Broadwing Communications in Austin.