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This profile was last updated on 11/30/2016 and contains contributions from the  Zoominfo Community.

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Maureen Russolo

Vice President, Strategic Business Development

E Source Companies LLC

HQ Phone:  (973) 829-0010

Direct Phone: (303) ***-****direct phone

Email: m***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

E Source Companies LLC

1745 38th Street

Boulder, Colorado,80301

United States

Company Description

Corporate Overview Who is E Source? Whether you are an electric or natural gas utility, or a large business customer of them, your problems are probably not unique. Every utility service territory and every business is different, but when it comes to selling...more

Background Information

Employment History

Principal Consultant

Washington Web Architects Inc


Director, Customer Service

Green Shield Canada


Manager of Customer Experience

Union Gas Limited


Affiliations

CXPA

Founding Member


Education

Fanshawe College


degree

organization development

Regis University


Web References(23 Total References)


Meet the E Source Consulting Solutions Team | E Source

www.esource.com [cached]

Maureen Russolo
Vice President, Customer Experience Consulting Maureen draws on her expertise and passion to deliver consulting solutions in the areas of customer experience, journey-mapping, and self-service enhancements. She has extensive experience in the energy industry, insurance industry, and consulting practices in these areas as well as in customer relations, contact center management, change management, and strategic planning. Maureen helps utilities understand, plan, manage, and improve their customer experience delivery across all contact channels and touchpoints. Her collaborative approach delivers solutions that produce both operational savings for utilities and an enhanced experience for their customers. Before joining E Source, she worked at Union Gas Limited, developing and implementing the utility's Customer Experience department. She has also worked for Green Shield Canada, directing all aspects of the organization's national customer service operations, and for Washington Web Architects, consulting with utility and technology companies to deliver optimal customer experiences while maintaining operational efficiencies. Maureen is a founding member of the Customer Experience Professionals Association, a certified customer experience professional, and a certified change management professional. She is currently completing a degree in organization development at Regis University. She holds a certificate in communications and public affairs from the University of Western Ontario and is a graduate of Fanshawe College.


Purchase Proceedings ~ EUCI

www.euci.com [cached]

Maureen Russolo, Vice President, E Source


www.fiercesmartgrid.com

"I personally think that for the first time in history, customers have the upper hand," said Maureen Russolo, Senior Director of Strategic Customer Relations at E Source, in an interview with FierceEnergy.
Satisfaction is just the "tip of the iceberg for utilities," according to Russolo, and "true customer engagement goes much deeper." "Satisfaction alone does not mean, in the face of competition, that a customer won't change providers or services," she said . "Utilities almost have to prove themselves to the customers," Russolo said. Russolo agreed, noting that she sees as an expansion of the utility industry including professionals from other areas. "A lot of people are coming into the utility industry who have worked in other industries, and we're learning a lot about competition and that it can't be the same old approach we've used in a regulated monopoly," she said.


E Source Launches Customer Experience Suite for Utilities | E Source

www.esource.com [cached]

"Creating a consistent, positive experience for customers is not an easy task for utilities," says Maureen Russolo, director of E Source Customer Experience Services.


www.energycentral.com

"Creating a consistent, positive experience for customers is not an easy task for utilities," says Maureen Russolo, director of E Source Customer Experience Services.


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