This one day workshop, run by the founder of RBA
- MARK FRIEDMAN
- introduces participants to the Results Accountability framework.
In the workshop, Results Accountability is applied to both cross-community quality of life improvements and the management of programs, agencies, and service systems.
About the Mark Friedman
Mark Friedman is a speaker, consultant and author of the book "Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities".
Mr Friedman directs the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico.
work has been used in over 40 US states and countries around the world, including Australia, New Zealand, the UK, Ireland, the Netherlands and Norway.
Before founding FPSI in 1996, Mr Friedman served as a senior associate at the Centre for the Study of Social Policy in Washington, D.C.
And before that, Mr Friedman served for 19 years in the Maryland Department of Human Resources, including six years as the department's chief financial officer.
In addition to "Trying Hard Is Not Good Enough," Mr Friedman
has authored a wide range of papers on results-based decision making, budgeting, strategic planning and financing.