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Wrong Mark Fincher?

Mark Fincher

Vice President Market Solutions

CCC Information Services Inc

Direct Phone: (562) ***-****       

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CCC Information Services Inc

444 Merchandise Mart Plaza

Chicago, Illinois 60654

United States

Company Description

CCC brings together what matters most - insight to make the best decisions, connections into the industry's leading auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation's leading provider ... more

Find other employees at this company (1,254)

Background Information

Employment History

Vice President Information Technology

M2 Automotive Inc.

Web References (44 Total References)

"We're helping the shops control that ... [cached]

"We're helping the shops control that data," said Mark Fincher, CCC vice president of market solutions.

He said CCC "defined a series of messages" which would likely be needed for each industry (for example, car rental companies), and only those fields would be transmitted to the third-party companies within that industry with CCC apps (for example, Hertz and Enterprise).
The industry blocks of messages are a mix of those CIECA has flagged as relevant to various sectors and CCC's own decision-making, according to Fincher.
While shops and developers can offer feedback on what groups of messages can be transmitted per industry, they can't set up the system to restrict or expand that series to certain business partners beyond that. They don't appear to have had that capability with EMS now, though.
CCC will vet "apps," but minimally, checking for relevance to collision repair and CIECA membership, it said. The company doesn't want unrelated businesses "trying to get some access to some shops" on there spamming collision repairers, Fincher explained Friday. Everyone in the industry's welcome, and CCC wouldn't exclude non-CCC clients, he said.
"There's nothing that we're controlling," Fincher said Friday.
"We are not claiming ownership of the data," Fincher said Friday. But the information does rest with the company - sort of.
If body shops and third-party recipients just retained copies of the unencrypted BMS XML files and disseminated them all over without any encryption or parsing, "we're kind of back where we started," Fincher said: Unsecure customer, claim and car information flies around through raw dBase IV files.
Some sort of system was needed to convert the data into encrypted BMS messages and send them to another BMS-capable source which can decrypt them, Fincher said. In this case, that's CCC sending and the companies in the Secure Share program receiving - for the fees above. (The BMS standard doesn't produce encrypted messages per se; however, its XML outputs can be easily encrypted by off-the-shelf software for additional security not necessarily possible with the obsolete EMS messaging format. CCC will subject BMS messages transmitted through Secure Share to 128-bit encryption.)
"Anybody can connect to us," Fincher said. "... There's nothing nefarious here."
For the majority of smaller shops, these questions are going to be merely philosophical, not practical, unless the shop wants to internally set up a system to encrypt, parse, store and disseminate their own BMS XML files. Otherwise, they'll need to have someone manage that process; in this case, CCC.
Shops with the kind of infrastructure to manage the files or BMS process in-house should contact CCC to discuss this further. "We have a couple customers" with greater technical capabilities and interest, Fincher said.

CCC market solutions Vice President ... [cached]

CCC market solutions Vice President Mark Fincher said Tuesday that the company understood there was concerns but sought to "create goodwill for the industry" and "do the right thing" to keep customers supporting its business. He asked the industry to consider its actions in the past when anticipating its future behavior. He also said CCC would be happy to meet with any task force with concerns.

"I think we've been 100 percent transparent about what we're doing," Fincher said.
A shop could certainly choose to enter data manually into ABS, Fincher said.
"That's an open option for the shops," he said.
Fincher said his big takeaway from Enterprise's press release was the existence of another open exchange with BMS messaging.
"We applaud anyone that's moving towards a more open exchange," Fincher said.
"This is an open solution," Fincher countered Thursday."...
"We have no intention of ceasing to work with any of the app providers," Fincher said. "It's not how we do business. He pointed to CCC's work with MyPriceLink and PartsTrader in the past.
"Our success is completely tied to our ability to deliver value to our customers," Fincher said. Arbitrarily ceasing to feature a competitor's service would irritate CCC's own clients, he said.
"If we know it's going to be disruptive to their workflow … it's not going to be in our best interest to do that," he said.
CCC waived that amount for anyone who registered before Jan. 1, and Fincher announced Thursday that the company would continue to waive it through the end of the year.
"We have decided to extend that," he said.
Fincher said independent appraisers weren't as much of a priority as they tended to use EMS internally, as opposed to collision repairers, who sent EMS files all over the place and raised the kind of privacy and security concerns discussed above.
"Security is not as big of issue," he said. Down the road, CCC might re-examine BMS for independent appraisers, but for now, "we're starting there (with repairers) first."
As for the lack of insurer BMS APIs, Fincher said insurers didn't typically interface with repairers as third-party vendors themselves.

"That's not what this is about ... [cached]

"That's not what this is about for us ... to prevent competition in any way," Mark Fincher, CCC vice president of market solutions, said.

Fincher has said that without such a middleman, "we're kind of back where we started," with the current archaic, insecure system. And he's right; unless shops build their own system to encrypt, parse, store and disseminate the BMS XML files generated from an estimate, an external party will have to manage that process. (See more discussion of those types of practical and philosophical control issues here.)
But does CCC's solution give the company - which sells some of the same products as these vendors - an unfair advantage and a barrier to such competitors? For example, any other parts procurement system competing with CCC TRUE Parts will have to pay to receive CCC BMS estimate data from body shops starting in April 2018. They then must either absorb that $0.50/estimate cost or pass it on to a CCC user choosing between TRUE Parts and the rival.
Fincher dismissed the Microsoft analogy and such considerations.
"It's not really a comparable situation, I think, to the Microsoft case," he said. "This is more about data exchange."
On top of charging a fair, cost-recouping price for expanding BMS efficiency, security and control to thousands of shops, Secure Share opened up competition rather than stifled it, he said.
Vendors who do choose to use CCC would be able to immediately connect with any of the 22,000 repairers on CCC ONE who wanted to use their services. No longer would a vendor have to install and support a data pump on 22,000 individual shops to do business with them all, Fincher said, which was "very cost-prohibitive."
"It invites innovation," said Fincher, who had noted that the BMS XML messaging is far more familiar to developers than the dated dBase files of EMS.
He said that out of the more than dozen vendors which had already signed up to be on Secure Share, "some of those are the big names that you would expect" - but others are companies "we've never even heard about"
"I think it's actually opposite," Fincher. "I think we're reducing barriers to entry."
As for the price to use a competitor's application, should it be passed down to a shop, Fincher was dubious a 50-cent difference would really matter.
"If there's value in another tool that exceeds our value, obviously, I don't foresee that price making a difference," he said.
It would have to be an individual business decision for a vendor to elect to use CCC Secure Share, and the shop and vendor could always communicate independently of the CCC framework, Fincher said.
"They can still work with the shops direct," he said.
Fincher said the terms would be made available publicly and be "basic" - there'd be nothing "onerous" or unexpected and feel like what you'd expect on an app store.
CCC was simply concerned with improper usage, which "goes back to security again," Fincher explained. The company wanted to ensure vendors didn't misuse shop estimate data or sell it to other companies, he said.
"There's not going to be heavy restrictions," he said.
In terms of dispute resolution conditions (for example, a ban on lawsuits or an agreement to settle disputes in a particular state), Fincher said CCC hadn't finalized such terms, but they'd also be made available.

CIECA - Collision Industry Electronic Commerce Association [cached]

Mark Fincher

SCRS [cached]

Mark Fincher 12610 Park Plaza Drive Cerritos, CA 90703-8558 626-914-0044

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