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This profile was last updated on 3/10/2017 and contains contributions from the  Zoominfo Community.

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Wrong Mark Fichera?

Mark Fichera

Chief Executive Officer

OnBrand24 Inc

HQ Phone:  (978) 524-8777

Direct Phone: (978) ***-****direct phone

Email: m***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

OnBrand24 Inc

100 Cummings Center Suite 306L

Beverly, Massachusetts,01915

United States

Company Description

OnBrand24, Beverly, Massachusetts, is a full-service domestic call center services company that provides outsourced telemarketing services around-the-clock for clients in the e-commerce, retail, technology, healthcare and manufacturing industries. All OnBrand2...more

Background Information

Employment History

Sales

Open Solutions Inc.


Affiliations

National Association of Call Centers

Volunteer Member


Education

degree

business administration

University of New Hampshire


Web References(127 Total References)


Meet Our Call Center Team | Call Center Managers - OnBrand24

www.onbrand24.com [cached]

Mark Fichera
Owner and CEO


Our Dedicated Call Center Massachusetts Domestic OnBrand24 Team | Massachusetts Dedicated Call Center

www.onbrand24.com [cached]

Mark Fichera, Owner and CEO - After purchasing the company (formerly known as Pike Communications) in 2005, Mark changed the name to OnBrand24 and has grown the outsourced call center services provider into a multimillion dollar company with over 100 clients and over 175 employees.
An entrepreneur with expertise in sales, customer service, business development and operations, Mark consults with OnBrand24 clients on their outsourced call center services needs and develops customer service and lead generation / appointment setting programs that achieve their marketing objectives. Formerly a 25-year veteran of the financial services industry where he served in senior managerial roles, Mark earned a degree in Business Administration from the University of New Hampshire.


February 2015 NACC In Queue

www.nationalcallcenters.org [cached]

Details are in the brief article following Mark Fichera's article below).
First Call Resolution: The First and Most Important Customer Service Performance Metric Mark Fichera, CEO, OnBrand24, [email protected] Note from Paul: This article was written by NACC volunteer member Mark Fichera, who is the owner and CEO of OnBrand24, an outsourced call center services provider with offices in Beverly, MA, Portsmouth, NH and Savannah, GA.


July 2015 In Queue Newsletter

www.nationalcallcenters.org [cached]

How To Calculate The True Costs Of A Call Center Agent Offered By Mark Fichera, OnBrand24
Mark Fichera, CEO, OnBrand24 & NACC Member, [email protected]


Call Center Outsourcing and Inbound Call Center Services

www.onbrand24.com [cached]

Mark Fichera
750 Seats across 3 Call Centers Mark Fichera, Owner & CEO, OnBrand24 Get the latest trends and solutions in the Call Centers, happening now


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