"The combination of smartphones, tablets, 4G speeds, and the abundance of apps means consumers can chew through their data allowances quicker than ever," says ACCAN spokesman Mark Callender.
"We're concerned with these increases in data bill shock," says Mr Callender
In addition to the increase in excess data charge complaints, there's been a 14% increase in complaints regarding a lack of SMS usage notifications - the tool specifically designed to curb mobile bill shock.
SMS alerts are required to be sent to customers when they hit 50%, 85% and 100% of their mobile usage allowance, however sometimes consumers never receive them or they are too late.
has recently made a commitment to introduce real-time billing.
"We're encouraging all providers to introduce real-time billing to make sure their customers stay clear of bill shock," says Mr Callender
This affects everyone with a home telecommunications service, even those who only use a landline phone," says Mr Callender
Residents should not be left in limbo regarding something as important as their home phone or internet connection," says Mr Callender
Media contact: Mark Callender
0409 966 931 / 02 9288 4017 or This email address is being protected from spambots.