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2015-06-12T00:00:00.000Z

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Mr. Mark Callender

HQ Phone: +61 2 9288 4000

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Australian Communications Consumer Action Network

Suite 402 Level 4, 55 Mountain St

Ultimo, New South Wales 2007

Australia

Company Description

The Australian Communications Consumer Action Network, ACCAN, a not-for-profit organisation, maintains an accessible work environment and welcome applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds. ACCAN i ... more

Find other employees at this company (21)

Background Information

Employment History

Conference Manager

Informa Telecoms and Media Ltd

Conference Producer

SMi Group Ltd

Conference Producer

Emap plc

Affiliations

Board Member
Global Pensions

Web References (34 Total References)


Data still a problem for consumers, while NBN connections a cause for concern

www.accan.org.au [cached]

"The combination of smartphones, tablets, 4G speeds, and the abundance of apps means consumers can chew through their data allowances quicker than ever," says ACCAN spokesman Mark Callender. "We're concerned with these increases in data bill shock," says Mr Callender.

In addition to the increase in excess data charge complaints, there's been a 14% increase in complaints regarding a lack of SMS usage notifications - the tool specifically designed to curb mobile bill shock. SMS alerts are required to be sent to customers when they hit 50%, 85% and 100% of their mobile usage allowance, however sometimes consumers never receive them or they are too late. Telstra has recently made a commitment to introduce real-time billing.
"We're encouraging all providers to introduce real-time billing to make sure their customers stay clear of bill shock," says Mr Callender.
...
This affects everyone with a home telecommunications service, even those who only use a landline phone," says Mr Callender.
...
Residents should not be left in limbo regarding something as important as their home phone or internet connection," says Mr Callender.
Ends
Media contact: Mark Callender 0409 966 931 / 02 9288 4017 or This email address is being protected from spambots.


End the roaming rip-off

www.accan.org.au [cached]

"For years Australians have faced roaming prices that can sometimes cost more than their actual holiday," said ACCAN spokesman Mark Callender. "This is the best opportunity to make global roaming between Australia and NZ an affordable option for all travellers," said Mr Callender.

...
We see this as a positive for both consumers and the telcos," said Mr Callender.
Australian businesses expanding into international markets would also benefit, as high cost was ranked as the biggest barrier to using roaming for both large and medium enterprises in a 2013 CCMI study.
"The high cost of roaming is a tremendous barrier for some businesses, where every cent makes a difference, let alone the thousands roaming sometimes costs," said Mr Callender.
...
Media contact: Mark Callender 0409 966 931 / 02 9288 4017 or This email address is being protected from spambots.


End the roaming rip-off

accan.org.au [cached]

"For years Australians have faced roaming prices that can sometimes cost more than their actual holiday," said ACCAN spokesman Mark Callender. "This is the best opportunity to make global roaming between Australia and NZ an affordable option for all travellers," said Mr Callender.

...
We see this as a positive for both consumers and the telcos," said Mr Callender.
Australian businesses expanding into international markets would also benefit, as high cost was ranked as the biggest barrier to using roaming for both large and medium enterprises in a 2013 CCMI study.
"The high cost of roaming is a tremendous barrier for some businesses, where every cent makes a difference, let alone the thousands roaming sometimes costs," said Mr Callender.
...
Media contact: Mark Callender 0409 966 931 / 02 9288 4017 or This email address is being protected from spambots.


Data still a problem for consumers, while NBN connections a cause for concern

accan.org.au [cached]

"The combination of smartphones, tablets, 4G speeds, and the abundance of apps means consumers can chew through their data allowances quicker than ever," says ACCAN spokesman Mark Callender. "We're concerned with these increases in data bill shock," says Mr Callender.

In addition to the increase in excess data charge complaints, there's been a 14% increase in complaints regarding a lack of SMS usage notifications - the tool specifically designed to curb mobile bill shock. SMS alerts are required to be sent to customers when they hit 50%, 85% and 100% of their mobile usage allowance, however sometimes consumers never receive them or they are too late. Telstra has recently made a commitment to introduce real-time billing.
"We're encouraging all providers to introduce real-time billing to make sure their customers stay clear of bill shock," says Mr Callender.
...
This affects everyone with a home telecommunications service, even those who only use a landline phone," says Mr Callender.
...
Residents should not be left in limbo regarding something as important as their home phone or internet connection," says Mr Callender.
Ends
Media contact: Mark Callender 0409 966 931 / 02 9288 4017 or This email address is being protected from spambots.


"These findings amount to millions of ...

www.consumersinternational.org [cached]

"These findings amount to millions of Australians giving telcos a big free kick, paying for calls, texts or data that never get used," said ACCAN spokesperson Mark Callender.

"You wouldn't buy $50 of groceries and throw half of them away every week, so why do it with your mobile phone spend? Mr Callender said.
...
"Mobile phone users should be checking their call, text and data usage each month," Mr Callender said.
"If you're coming off contract soon and only use a fraction of your monthly allowance, shop around to see if you can get a better deal. Pre-paid options are generally great value as you can more easily control your spend and you're not locked into a contract," Mr Callender added.

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