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5 Howick Place
London, London SW1P 1WG
Informa Telecoms and Media ( www.informatandm.com) organises 125 global annual events, attended by more than 70,000 executives worldwide. With a focus on quality content, Informa Telecoms and Media deliver a key audience of decision-makers from the mobile ... more
Data still a problem for consumers, while NBN connections a cause for concern
In addition to the increase in excess data charge complaints, there's been a 14% increase in complaints regarding a lack of SMS usage notifications - the tool specifically designed to curb mobile bill shock.
SMS alerts are required to be sent to customers when they hit 50%, 85% and 100% of their mobile usage allowance, however sometimes consumers never receive them or they are too late.
Telstra has recently made a commitment to introduce real-time billing.
"We're encouraging all providers to introduce real-time billing to make sure their customers stay clear of bill shock," says Mr Callender.
End the roaming rip-off
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Mark Callender of Schroders looks back at the IPD Annual Index to better understand the current state of the UK property market
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