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This profile was last updated on 2/11/14  and contains information from public web pages.

Mr. Marco Mueller

Wrong Marco Mueller?

Chief Operating Officer

Phone: (703) ***-****  HQ Phone
Alberta Securities Commission
13990 Parkeast Circle
Chantilly, Virginia 20151
United States

Company Description: ASC, headquartered in Hösbach, Germany, is a leading global provider of integrated communication recording and quality monitoring solutions for contact centers,...   more
Background

Employment History

19 Total References
Web References
Marco Mueller, COO of ASC, ...
www.CallCentreClinic.com, 11 Feb 2014 [cached]
Marco Mueller, COO of ASC, said, "Our WFO solution shows how valuable information and decisive competitive advantages can be attained by structuring, managing and analyzing the flood of data in enterprise communications.
ASC - Picture Library - press pictures
www.asctelecom.com, 28 Dec 2013 [cached]
Marco Mueller
...
Marco Mueller Chief Operating Officer
ASC - ASC Management
www.asctelecom.com, 28 Dec 2013 [cached]
Marco Mueller Chief Operating Officer
Marco Mueller, COO of ...
www.sys-con.com, 14 Jan 2014 [cached]
Marco Mueller, COO of ASC, said, "With Convergence India, ASC is continuing its outreach to a region already known for its technological savvy. We are confident in the unsurpassed capabilities and versatility of neo to help contact centers trying to improve performance in today's ultra-competitive business world, financial institutions facing more stringent regulations, and public safety organizations attempting to improve response times."
Mueller observed the need of financial institutions to meet new reporting and transparency requirements mandated by MiFID2 and Dodd Frank regulations. These include retrieving all aspects of a trade within 72 hours, increased transparency for new asset classes such as derivatives, and monitoring OTFs (organized trading facilities).
Public safety organizations can also use neo to facilitate post-event evaluations and thus improve response times. And for contact centers, neo transforms unstructured raw data from customer interactions into valuable information affecting executive decisions for the entire organization.
Mueller also emphasized ASC's continuing outreach to India, citing the company's recent exhibition in November at Interop Mumbai, an international conference for IT professionals; its subsidiaries throughout Asia and the Middle East to ensure prompt customer service; and the availability of its portfolio over the Cloud to meet the requirements of India's technologically sophisticated clientele.
ASC - Articles - Coverage in the Press
www.asctelecomuk.com, 24 Oct 2013 [cached]
(by Marco Mueller, Chief Operating Officer, ASC telecom AG)
...
(by Marco Mueller, Chief Operating Officer, ASC telecom AG)
The increasing prevalence of workforce optimization (WFO) is creating a sea change in both the quality of customer service and the impact of contact centers on an enterprise-wide basis.
...
(by Marco Mueller, Chief Operating Officer, ASC telecom AG)
...
(by Marco Mueller, Chief Operating Officer, ASC telecom AG)
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