No Photo Available

Last Update


This profile was last updated on .

Is this you? Claim your profile.

Get ZoomInfo Grow

+ Get 10 Free Contacts a Month

Please agree to the terms and conditions

I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Grow at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Background Information

Employment History

Director Telecom

Novartis AG

Director Of LAN WAN

Novartis AG

Information Technology Project Manager, Information Technology Solutions Architecture

Novartis AG

Web References (4 Total References)

News @ Cisco: Novartis Places Call to Next Generation of Phone Services [cached]

"Internet telephony represents a foundation for business advantage both today and down the road," says Marc Shipman, director of telecommunications for Novartis."We're already saving money, and it is starting to generate some interesting ideas for business growth and customer service."

Novartis took advantage of Cisco's product lifecycle support and service.Cisco's approach helps companies extract business value out of their technological infrastructures with assistance from the blueprint stage all the way to ongoing tuning and maintenance.
"We looked at moving to IP telephony by ourselves, but it would have cost too much and taken too long," says Shipman."The Cisco IP Communications system and Cisco's lifecycle services approach represented a fast track to achieving the highest degree of success in the shortest period."
The journey to IP telephony began with an impartial vendor review by a consulting firm, who looked at such factors as product line maturity, functionality and technological strength.The review also examined relationships with third-parties who could add specific functionality later.According to Shipman, the prime directive was reliability."Users demand a phone that is always on, all the time," he notes.
When the project ends, we want all the knowledge and experience to stay at Novartis," says Shipman.
"We're expecting our employees to generate ideas about how we can leverage IP telephony to move the business and become more agile," says Shipman.Ideas are already emerging, including accessibility to 7,000 field representatives, voice recognition for call centers and telecommuting.
"We not only want to keep up with new technologies but send a message to our employees as well: 'we plan on leveraging IP telephony for you to do your jobs more efficiently,'" says Shipman.
Because Novartis' drug development and other activities are highly confidential, security has been an important part of the implementation from the initial design.IP telephone calls are transported via a secure Cisco virtual private network (VPN) protected by advanced encryption."The network is critical to our business, so we are devoted to keeping it up and running and protected at the highest possible level," says Shipman.
The industry is finally mature enough to support converged networks, and we're building our business around those expanded capabilities," says Shipman.

Your Take: Net executives share their wisdom [cached]

Telecom director Marc Shipman shares his lessons learned and goals achieved with his VoIP rollout at the pharmaceuticals giant. | Systems & Components [cached]

Director of Telecommunications Marc Shipman talks about integrating voice over IP with the old PBX system, planning and executing the project, and lessons learned.

Novartis telecom director: VoIP is the cure for all ills [cached]

Director of Telecommunications Marc Shipman spoke with Network World Senior Editor Tim Greene about integrating voice over IP with the old PBX system, planning and executing the project, and lessons learned.

So when a Cisco phone rang, after three rings we wanted [it] to pass [the call] along to the Avaya voice mail system, understand that the phone call is coming from Marc Shipman and have that voice message acknowledge that I'm not at my desk, please leave a message.

Similar Profiles

Other People with this Name

Other people with the name Shipman

Shawn Shipman
Baker Hughes Inc.

Craig Shipman
Callaghan Innovation

Dean Shipman
IDV Solutions LLC

Thomas Shipman
Berry College

Ron Shipman
Southern Company

City Directory Icon

Browse ZoomInfo's Business Contact Directory by City

People Directory Icon

Browse ZoomInfo's
Business People Directory

Company Directory Icon

Browse ZoomInfo's
Advanced Company Directory