October 7, 2013: Marc Saffer, Chief Information Officer of J.Crew
Among other topics, Marc
discusses the following issues with Metis Strategy
The structure and dynamics of the CIO office at J.Crew
The perceived gap between business demands and IT support at the company
Marc's focus on company culture, business strategy and people management in preparation of his
role as J.Crew's
multi-staged people assessment and project selection strategies to align business strategy and IT infrastructure in the first few days in his
The need for business units and IT departments to communicate with and understand each other, which prevents the organization from suffering intra-division distrust and communication gaps
Eye on the trends: The critical role of business and IT alignment in success of J.Crew's
new projects: international expansion and supporting websites, enterprise selling capability
Welcome to the Forum on World Class IT
I'm Peter High, and I'm pleased to welcome Marc Saffer
to the broadcast.
Marc is Chief Information Officer of J. Crew, a role he has held for three and a half years.
During that time, he
has played an integral role in transforming J. Crew's
technology, and helped improve the organization's e-commerce operation.
J. Crew is the fourth company that Marc has served as CIO, having held that role at Duane Reade, Columbia House, and Footstar Corporation.
He also was a vice president of IT at Macy's, and he can still be seen every Thanksgiving morning piloting a balloon in the Macy's Thanksgiving Day Parade.