Malcolm Wardle, chair of the Federation of Resident Associations said, "It's good for tenants to know that their opinions are taken into account and having this accreditation should encourage other tenants to get involved with Trent & Dove."
Resident Federation chairman, Malcolm Wardle and Customer Scrutiny Panel chairman, Clive Keen, congratulated Trent & Dove on the recognition saying, "the assessor listened to the views of a number of residents who were encouraged to be open and honest in describing the way they were treated when dealing with Trent & Dove.
The chairman of Trent & Dove's Federation of Resident Associations, Malcolm Wardle officially opened the housing association's new Customer Service reception at its Trinity Square offices in Burton upon Trent.
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