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Wrong Lynne Zappone?

Ms. Lynne Zappone

Chief Talent Officer


Direct Phone: (404) ***-****       

Email: l***@***.com

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400 Perimeter Center Terrace Suite 1000

Atlanta, Georgia 30346

United States

Company Description

Founded in 1972 in New Orleans, Popeyes is a leader in the New Orleans segment of the foodservice industry and is the world's second largest quick-service chicken concept based on the number of units. As of April 17, 2016, Popeyes had 2,569 operating rest ... more

Find other employees at this company (1,383)

Background Information

Employment History

Director of Training, AMER

InterContinental Hotels Group PLC


Board Chair
Georgia Council for International Visitors

HR Leadership Forum


ATL Learning Leader Forum

OD Network

Board Member
Achieve Global Advisory Board , Root Learning Advisory Board

Active Member of the Atlanta Chapter
Human Resource Leadership Forum Inc


Bachelor of Arts


Flagler College

Masters of Arts

Organizational Leadership

University of Phoenix


hospitality management

undergraduate degree


Web References (177 Total References)

Leadership Team | Company | Popeyes

popeyes.com [cached]

Left to Right: H. Melville Hope, III, Lynne Zappone, Sonny Cohen, Cheryl A. Bachelder, Andrew G. Skehan, Alice LeBlanc, Richard H. Lynch

Lynne Zappone
Lynne Zappone Chief People Experience Officer, Popeyes® Louisiana Kitchen

Honor Code | Corporate Governance | Investor Relations | Popeyes

popeyes.com [cached]

Lynne Zappone Popeyes Chief Talent Officer Lynne.zappone@popeyes.com 404-459-4451 or 1-866-232-4403 ext. 4451

Event Archive

www.atlantahrleader.com [cached]

Lynne Zappone, Chief Talent and Human Resources Officer, Popeyes® Louisiana Kitchen

& Lynne Zappone, Chief Talent and Human Resources Officer, Popeyes® Louisiana Kitchen

Lynne ...

www.navicenthealth.org [cached]

Lynne Zappone

Chief Talent Officer
Popeyes® Louisiana Kitchen

performance | Steve Curtin

www.stevecurtin.com [cached]

The episode featured Popeyes Louisiana Kitchen's Chief Talent Officer, Lynne Zappone, going undercover at several Popeyes locations.

At one restaurant, viewers meet a Popeyes maintenance employee named Doug who's responsible for the location's cleanliness. During the segment, Doug reveals that even though his job is perceived by customers to be "at the bottom of the totem pole," he takes pride in knowing that if the restaurant isn't clean, customers won't come back.
He also pointed out while cleaning the exterior of a commercial trash dumpster in the parking lot that, even though the dumpster was not the property of Popeyes, he washes it anyway. Doug justified his actions saying, "I do a lot of things I don't have to do."
One of the other things Doug chooses to do is to, out of his own pocket, purchase non-toxic cleaning solutions to use on surfaces that may come in contact with restaurant guests such as tables and door handles. As expected, Ms. Zappone was delighted to discover Doug's commitment to excellence and compassion for customers.
But viewers learned something else from Doug. While showing Ms. Zappone a watch he received years earlier when he was recognized as the Employee of the Month at his Popeyes restaurant, he lamented that the program had been discontinued. He observed that other quick service restaurants like Burger King and McDonald's had employee recognition programs and felt that, if reinstated at Popeyes, the Employee of the Month incentive would motivate employees to improve their job performance.
Despite feeling underappreciated by customers and his employer, Doug did a great job. He held himself to a higher standard-his own performance standard. He did not provide service conditionally, as so many employees do (e.g., "If the customer appreciated my efforts, I'd be more responsive" or "If my boss recognized me once in a while, I'd try harder").
Tags: attitude, customer, Customer Service, Lynne Zappone, performance, Popeyes Louisiana Kitchen

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