"Many complaints were noted from customers, including ratepayers, that they do not get mail on time or that mail is lost," said municipal spokesperson Mr Louis Bobodi on Monday in an email to the newspaper.
explained that the MMS and SMS campaign should not be shunned as it will benefit all consumers.
"Telecommunication technology is the most effective way to communicate important messages in this modern age," said Bobodi
further added that more than one SMS and MMS were sent out to serve as reminders to consumers about the project as the municipality felt that one would not serve this purpose.
urged ratepayers to heed the call of the messages and ensure their contact details were updated on their municipal account.