> BLOOMINGTON -- Lee Newcom
thinks customer service is the key to business success.
"Excellent customer service is not an option," he
And, if elected McLean County recorder, Newcom
would have an open-door policy, including to military veterans who want a certified copy of their discharge papers, one of the many documents the office records.
Right now, Newcom
said the office doesn't make that a high priority and, as a result, veterans have to go to another county's recorder's office to get the needed papers.
"The veterans issue is very important to me," said Newcom
, a Republican who defeated Recorder Ruth Weber in the March primary.But it is only one of the things he
"The recorder's office is going through technology changes," he
said."There is a lot of new technology (the office) is on the edge of adopting.It's gradually becoming less manual."Newcom
background is "perfectly suited to evaluate, judge and implement new software for the office."He is a public relations consultant and former president of the United Republican Fund of Illinois and owner of Route 66 Xpress Lube in Bloomington.
Irregularities were found in the United Republican Fund
was president, which Newcom
blamed on a bookkeeper, whom he
Another change he
would consider is reinstating credit for frequent customers and increasing interaction with other county departments, including administration, treasurer, auditors and also the county board's finance committee.