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Background Information

Employment History

Guest Relations Manager
Eleven Madison Park

Member, Team
Eleven Madison Park

Client Relations Manager, Program Facilitator
Hospitality Quotient LLC

USHG's Cafe 2



Founding Member


Boston University

Web References (3 Total References)

Hospitality Quotient: About Our Team

www.hospitalityq.com [cached]

Laura Wagstaff Client Relations Manager and Program Facilitator

n 2010, Kerry joined colleagues Susan Salgado and Laura Wagstaff to launch HQ in an effort to help business leaders across all industries transform their businesses through the power of hospitality.
Laura Wagstaff is a Client Relations Manager of HQ. In this role, Laura is responsible for ensuring the optimal experience for and relationships with our clients, and facilitating both internal and external training programs.
Laura was born into the hospitality industry, as her parents own and operate a restaurant, spa and wedding business in the Berkshires in Massachusetts. Two weeks after obtaining a B.A. in Communications from Boston University, Laura moved to New York to begin working at USHG's Cafe 2 in the Museum of Modern Art. After leading the teams at Cafe 2 and Terrace 5 at the MoMA, Laura was promoted to Guest Relations Manager at Eleven Madison Park. In this capacity, she oversaw operations of the Host and Reservations Departments, and was part of the team that helped the restaurant to achieve its Four Star New York Times review in August 2009. Later that year, Laura joined Susan Salgado and Kerry Held in USHG's home office in the Culture & Learning Department that is responsible for employee training.
In 2010, Laura became a founding member of HQ, and is responsible for designing and conducting HQ's interactive classes and training programs that enable other organizations to apply the transformational power of hospitality in their businesses.


www.elevenmadisonpark.com [cached]

Laura Wagstaff, Guest Relations Manager A native of the Berkshires, Laura grew up in restaurants, as her family owned and operated a hotel, a spa, and a restaurant. After graduating with a bachelor's degree in communications at Boston University, Laura joined USHG and became an instrumental part in opening Cafe 2 at MoMA. A year later, she came downtown to join the team at EMP, where she serves as the Guest Relations Manager, and is directly in charge of the host and reservations department.

Facilitated by Laura ...

www.hospitalityq.com [cached]

Facilitated by Laura Wagstaff

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