"We needed to figure out how to collaborate globally, not just in the office," said Larry Bolick, Aquent's chief technology officer.
"Rather than have talent come into an office to see an agent and be interviewed, we wanted to span a broader geography-to have talent in LA, for example, be interviewed in Boston."
In a staged implementation with an identified group of early adopters, Aquent
started with Docs and Sites and gave the test group six months to adjust.
"We wanted to let it bake in, Bolick
said, "but that was possibly too long.
is innovating so quickly that by the time we rolled it out they had actually changed what we assumed was the environment.
We actually had to roll it back and recalibrate."
Despite the setback, the implementation was successfully adopted and was eventually followed by the addition of other apps like Gmail.
"A big productivity gain for us was putting the browser in place of client software.
We were using Exchange, and the client software was Entourage, and there was a lot of dissatisfaction," Bolick
also emphasized the gains on the IT side.
Back at Aquent
said it's the uniformity of the collaboration tools that is the real power behind productivity.
"The key for field staff is having collaborative services under one roof," he