"Within two years brokers are not going to want to dial into AIG for their AIG-related loss reports and into other insurers for their reports," said Kevin Murray, AIG vice president and systems information officer.
"They're going to want to get into one convenient place, and that place is the Internet.We're not there yet, but it's moving faster than anyone could have imagined."
also uses the product to access information internally, Murray
Customers use IntelliRisk NetSource to find out the total cost of their insurance program, the number of claims in a given year and the cost of those claims, or the areas of the country that have been the most expensive in claims.
One of AIG's larger national restaurant accounts had a sudden surge of slip-and-fall claims, Murray
said.Using IntelliRisk NetSource, the risk manager quickly determined that most of the claims came from one or two of their locations."Then he
was able to search further and found something very simple," Murray
said."They had two new managers who decided to change the cleaning schedule, so they were mopping the floors at nine in the morning instead of midnight.This caused slips and falls during the heavier traffic period.Modifying the cleaning schedule stopped the claims."
The filtering mechanisms of the system are critical, Murray
said.They enable customers to obtain the loss data that's important to their specific risk-management activities.
Customers can download data from IntelliRisk NetSource into an Excel spreadsheet, allowing them to customize the data and import it into their current report formats.Crum & Forster
was adding this feature to CIA
Chubb has had ClaimView
, an online system that gives real-time access to adjusters' notes on a claim-by-claim basis, for over a year.
...AIG's Murray said distributed software that executes remotely at the customer's site can generate a host of questions-and costs-that come back to the insurer.
Insurers also save money fewer clients call with requests for information.