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This profile was last updated on 2/22/2017 and contains contributions from the  Zoominfo Community.

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Wrong Katrina Bradley?

Katrina Bradley

Partner

Bain & Company

HQ Phone:  (617) 572-2000

Direct Phone: +61 * **** ****direct phone

Email: k***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Bain & Company

131 Dartmouth Street

Boston, Massachusetts,02116

United States

Company Description

Bain & Company, a leading global business consulting firm, serves clients on issues of strategy, operations, technology, organization and mergers and acquisitions. The firm was founded in 1973 on the principle that Bain consultants must measure their success b...more

Background Information

Employment History

Manager - Supply Chain Strategy and Operations

Deloitte LLP


DC Consultant

Deloitte & Touche LLP


Affiliations

bain.co.uk

Partner and A Member of the Financial Services and Retail Practices


Loyalty Rules!

Partner and A Member of the Financial Services and Retail Practices


Education

Bachelor of Commerce

University of Canterbury


Ph.D.

finance

Edinburgh University


Web References(8 Total References)


The top customer experience metrics that help you gauge engagement success - CMO Australia

www.cmo.com.au [cached]

Bain & Company's partner and lead of customer strategy and marketing practice for Australia, Katrina Bradley, said thousands of companies today are using NPS, yet recent analysis shows only one in 10 getting it right.
As an example, Bradley said companies are linking NPS to underlying operational metrics to identify where and when customer issues are arising before they get customer feedback. "Leading NPS practitioners are also becoming more sophisticated in tailoring NPS surveys to their knowledge of the individual experience a customer has been through," she said.


The Board

www.guidesaus.org.au [cached]

A presentation was made to the Board by Peter Shergold of the Centre for Social Impact, and Richard Fleming and Katrina Bradley of Bain and Company.


ACFF 2015

rfievents.com.au [cached]

Katrina Bradley
Partner & Advanced Analytics Practice Leader Bain & Company


www.ceoforum.com.au

Katrina Bradley
Katrina Bradley , Bain & Company


www.ceoforum.com.au

Richard Hatherall - Bain & Co., Katrina Bradley - Bain & Company
Katrina Bradley and Richard Hatherall are Sydney-based partners in Bain & Company's Customer Strategy & Marketing practice.


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