Kathleen Fitzpatrick, CIO and managing director at Russell Reynolds Associates, says coming clean has helped her build a more robust relationship with the business.
"Most of our clients are not comfortable with change or technology.
When we ask them to adopt our solutions, we are asking them to expose their vulnerabilities," Fitzpatrick
employees to be up-front about problems during project updates in public forums.
"I consistently tell people that those who bring their issues to the forefront when we can still do something to remove obstacles will be given the help they need to succeed, and then [I] follow through on that promise in a very public way," she