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This profile was last updated on 12/11/14  and contains information from public web pages and contributions from the ZoomInfo community.

Karl E. Sharicz

Wrong Karl E. Sharicz?

Manager , Customer Experience

SimplexGrinnell LP
50 Technology Dr.
Westminster , Massachusetts 01441
United States

Company Description: SimplexGrinnell, a business unit of Tyco Fire & Security, provides a comprehensive array of fire alarm, fire sprinkler, fire suppression, integrated security and...   more

Employment History

Board Memberships and Affiliations

51 Total References
Web References
Submitted by Karl Sharicz, EdM, ..., 22 Sept 2012 [cached]
Submitted by Karl Sharicz, EdM, Simplex Grinnell, on October 18, 2011 - 12:21
Karl Sharicz, SimplexGrinnell Guest blogger Karl Sharicz is Manager, Customer Intelligence at SimplexGrinnell, a Tyco International Company.
CXPA Leadership & Governance - Customer Experience Professionals Association, 9 July 2014 [cached]
Karl Sharicz Director of Customer Intelligence Simplex Grinnell
Karl Sharicz
Karl Sharicz has over thirty years of experience within high-tech research and manufacturing environments. Throughout his career he has held a wide range of positions within marketing, sales, training, and managementâ€"developing significant customer skills and building a decidedly customer-centric focus along the way.
In his current role within SimplexGrinnell, a fire and life-safety provider doing business throughout North America, Karl and his team focus on identifying those elements of the customer relationship and experience that drive top-line revenues for new product growth and contract renewals for existing services business.
In leading the overall customer loyalty and advocacy initiative for SimplexGrinnell, a business unit of Tyco International, Karl manages all sources of incoming customer feedback including a formalized customer feedback initiative that he developed from the ground up. A key element of this initiative is a branded version of NPS called Net Customer Advocacy.
Karl and his team also analyze customer feedback for both acute and systemic trends. For acute customer issues, he developed a short-term recovery process known as the Customer Action Management System.
News Release - Customer Experience Professionals Association, 24 Oct 2013 [cached]
"We’re building this year’s Members Insight Exchange on the solid foundation of last year’s event, which was a huge success, thanks in large part to all the members who were actively involved," said CXPA Event Committee Chair Karl Sharicz.
Karl Sharicz (Tyco ..., 28 May 2014 [cached]
Karl Sharicz (Tyco SimplexGrinell) and Diane Magers (AT&T Business Services) welcomed everyone to day to, and the last keynote was delivered by Bob Johnson, (President â€" Sprint Retail and Chief Service and IT officer).
Karl Sharicz (Tyco SimplexGrinell) and Diane Magers (AT&T Business Services) welcomed everyone, and the first keynote was delivered by Jeb Dasteel (SVP and CCO, Oracle).
Karl Sharicz, Manager, Customer Experience at SimplexGrinnell Karl is a CXPA Board Member, the lead for our 2013 Members Insight Exchange planning team, a co-lead for the CXPA Networking Committee and a member of the Boston Local Networking Team.
Karl puts a great deal of thought and effort into CXPA, always ensuring that all members are benefiting from a wonderful association experience.
While many, many people contribute, we identified three fthat have gone well above and beyond the call of duty: Desirree Madison-Biggs, Karl Sharicz, and Yvonne Nomizu.
Tony's Contacts |, 28 Jan 2014 [cached]
Karl Sharicz
Karl Sharicz Manager, Customer Intelligence
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