Last Update

2016-08-09T00:00:00.000Z

This profile was last updated on .

Is this you? Claim your profile.

Wrong Karl Sharicz?

Karl E. Sharicz

Principal

CX University

Direct Phone: (508) ***-****       

Get ZoomInfo Grow

+ Get 10 Free Contacts a Month

Please agree to the terms and conditions

I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

CX University

26 W. Nippon St. Ste. 1

Philadelphia, Pennsylvania 19119

United States

Company Description

CX University is a training organization tailored to provide the on-the-go professional development in the CX discipline. ... more

Find other employees at this company (11)

Background Information

Employment History

CustomerSat Inc

Manager Marketing Development

SimplexGrinnell LP

A Customer of Confirmit

Confirmit

Affiliations

Content Curator
CXPA

Member
The Customer Experience Company

Education

Suffolk University

Master's degree

Education

Boston University

Master’s degree

Education

Boston University

Web References (135 Total References)


CX University

www.cxuniversity.com [cached]

Karl Sharicz (CCXP, CEMPRO)

Karl is Founder and Principal of CX Partners, a customer experience consulting organization that specializes in helping small and mid-sized companies grow strategically through intentional customer-centric actions and performance. He is a certified customer experience professional with over thirty years of skills and experiences gained within high-tech research and manufacturing B2B environments.
Karl is immersed in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
During his tenure at Tyco SimplexGrinnell, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has also developed certification programs for professional service teams, and was a certified consultative sales trainer and coach.
Karl holds a Master's degree in Education from Boston University, is currently aboard member of the Customer Experience Professionals Association (CXPA),serves on several key CXPA committees, and is also the Content Curator for the CXPA. He also previously served in professional leadership positions within the Association for Talent Development (ATD), formerly the American Society for Training and Development (ASTD). Karl publishes articles regularly, is a frequent presenter at conferences, and also runs a blog called The CX Chronicleathttp://kesghr.blogspot.com


Karl Sharicz (CCXP, ...

cxuniversity.com [cached]

Karl Sharicz (CCXP, CEMPRO)

Karl is Founder and Principal of CX Partners, a customer experience consulting organization that specializes in helping small and mid-sized companies grow strategically through intentional customer-centric actions and performance. He is a certified customer experience professional with over thirty years of skills and experiences gained within high-tech research and manufacturing B2B environments.
Karl is immersed in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
During his tenure at Tyco SimplexGrinnell, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has also developed certification programs for professional service teams, and was a certified consultative sales trainer and coach.
Karl holds a Master's degree in Education from Boston University, is currently aboard member of the Customer Experience Professionals Association (CXPA),serves on several key CXPA committees, and is also the Content Curator for the CXPA. He also previously served in professional leadership positions within the Association for Talent Development (ATD), formerly the American Society for Training and Development (ASTD). Karl publishes articles regularly, is a frequent presenter at conferences, and also runs a blog called The CX Chronicleathttp://kesghr.blogspot.com


CXPA Leadership & Governance - Customer Experience Professionals Association

www.cxpa.org [cached]

Karl Sharicz, CCXP, EdM Senior Partner CX Partners

...
Karl Sharicz
Karl offers over thirty years of skills and experiences gained in high-tech research and manufacturing B2B environments along with proven business acumen. Throughout his career he has held a broad range of positions within marketing, sales, training, and training managementâ€"developing internal and external customer relationship skills and building a decided customer-centric focus along the way. As a Senior Partner with CX Partners, Karl offers his professional services on a contract basis to organizations looking to start or advance their foray in the fascinating world of Customer Experience Management.
In his former corporate role within Tyco SimplexGrinnell, a leading fire and life-safety provider doing business throughout North America, Karl served as Customer Experience Lead where and his team focused on driving those elements of the customer relationship and experience that increased customer satisfaction, reduced customer churn, and increased customer lifetime value.
Karl is steeped in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
Through his knowledge of adult education and learning styles plus prior experiences as a director of training, he offers additional skills in developing structured learning environments. During his tenure at Tyco for example, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has developed certification programs for professional services teams, and was a certified consultative sales trainer and coach.
Karl holds a Master’s degree in Education from Boston University. He currently serves on the Board of Directors of the Customer Experience Professionals Association (CXPA) and is on several key CXPA committees. He also served in past leadership positions within the American Society for Training and Development (ASTD). Karl runs blog called The CX Chronicle http://kesghr.blogspot.com and is well publishedâ€"the two most recent articles of which appeared within two prominent CEM journals. In addition to his professional CX persona, Karl doubles as a singer-songwriter and musician and has recorded two CDs of his original music to date.


CX Experts - Customer Experience Professionals Association

www.cxpa.org [cached]

Karl E. Sharicz, CCXP, EdM

...
Karl E. Sharicz
Karl brings over thirty years of skills and experiences gained in high-tech research and manufacturing B2B environments along with proven business acumen. Throughout his career he has served a broad range of roles within marketing, sales, training, and training managementâ€"developing internal and external customer relationship skills and building a decided customer-centric focus along the way. As a Senior Partner with CX Partners, Karl offers his professional services on a contract basis to organizations looking to start or advance their foray in the fascinating world of Customer Experience Management.
In his former corporate role within Tyco SimplexGrinnell, a leading fire and life-safety provider doing business throughout North America, Karl served as Customer Experience Lead where and his team focused on driving those elements of the customer relationship and experience that increased customer satisfaction, reduced customer churn, and increased customer lifetime value.
Karl is steeped in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
Through his knowledge of adult education and learning styles plus prior experiences as a director of training, he offers additional skills in developing structured learning environments. During his tenure at Tyco for example, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has developed certification programs for professional services teams, and was a certified consultative sales trainer and coach.
Karl holds a Master's degree in Education from Boston University. He currently serves on the Board of Directors of the Customer Experience Professionals Association (CXPA) and is on several key CXPA committees. He also served in past leadership positions within the American Society for Training and Development (ASTD). Karl runs blog called The CX Chronicle http://kesghr.blogspot.com and is well publishedâ€"the two most recent articles of which appeared within two prominent CEM journals. In addition to his professional CX persona, Karl doubles as a singer-songwriter and musician and has recorded two CDs of his original music to date.


CX Experts - Customer Experience Professionals Association

www.cxpa.org [cached]

Karl E. Sharicz, CCXP, EdM

...
Karl E. Sharicz
Karl brings over thirty years of skills and experiences gained in high-tech research and manufacturing B2B environments along with proven business acumen. Throughout his career he has served a broad range of roles within marketing, sales, training, and training managementâ€"developing internal and external customer relationship skills and building a decided customer-centric focus along the way. As a Senior Partner with CX Partners, Karl offers his professional services on a contract basis to organizations looking to start or advance their foray in the fascinating world of Customer Experience Management.
In his former corporate role within Tyco SimplexGrinnell, a leading fire and life-safety provider doing business throughout North America, Karl served as Customer Experience Lead where and his team focused on driving those elements of the customer relationship and experience that increased customer satisfaction, reduced customer churn, and increased customer lifetime value.
Karl is steeped in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
Through his knowledge of adult education and learning styles plus prior experiences as a director of training, he offers additional skills in developing structured learning environments. During his tenure at Tyco for example, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has developed certification programs for professional services teams, and was a certified consultative sales trainer and coach.
Karl holds a Master's degree in Education from Boston University. He currently serves on the Board of Directors of the Customer Experience Professionals Association (CXPA) and is on several key CXPA committees. He also served in past leadership positions within the American Society for Training and Development (ASTD). Karl runs blog called The CX Chronicle http://kesghr.blogspot.com and is well publishedâ€"the two most recent articles of which appeared within two prominent CEM journals. In addition to his professional CX persona, Karl doubles as a singer-songwriter and musician and has recorded two CDs of his original music to date.

Similar Profiles

Other People with this Name

Other people with the name Sharicz

Andrew Sharicz
Agnostic Technologies

Carol Sharicz
University of Massachusetts

Erin Sharicz
Harvard University

Ccxp Karl Sharicz
CX Partners | Accelerating Business Outcomes Through Customer Experience Strategies

Carol Ann Sharicz
IHRDC LTD

Browse ZoomInfo's Business Contact Directory by City

Browse ZoomInfo's
Business People Directory

Browse ZoomInfo's
Advanced Company Directory