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Wrong Karl Sharicz?

Karl E. Sharicz

Director of Customer Intelligence

SimplexGrinnell LP

HQ Phone:  (978) 731-2500

Direct Phone: (978) ***-****direct phone

Email: k***@***.com

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

SimplexGrinnell LP

50 Technology Drive

Westminster, Massachusetts,01441

United States

Company Description

SimplexGrinnell, a Tyco business, is a longtime leader in fire and life safety, with one million customers and a history that dates back to the mid 1800s. SimplexGrinnell is advancing safety and security with a comprehensive array of fire alarm, fire sprinkler...more

Background Information

Employment History

A Customer of Confirmit

Confirmit


Affiliations

CX PARTNERS

Founder


CXPA

Board Member


Education

Suffolk University


Master's degree

Education

Boston University


Web References(57 Total References)


CXPA Leadership & Governance - Customer Experience Professionals Association

www.cxpa.org [cached]

Karl Sharicz, CCXP, EdM
Senior Partner CX Partners Karl Sharicz Karl offers over thirty years of skills and experiences gained in high-tech research and manufacturing B2B environments along with proven business acumen. Throughout his career he has held a broad range of positions within marketing, sales, training, and training managementâ€"developing internal and external customer relationship skills and building a decided customer-centric focus along the way. As a Senior Partner with CX Partners, Karl offers his professional services on a contract basis to organizations looking to start or advance their foray in the fascinating world of Customer Experience Management. In his former corporate role within Tyco SimplexGrinnell, a leading fire and life-safety provider doing business throughout North America, Karl served as Customer Experience Lead where and his team focused on driving those elements of the customer relationship and experience that increased customer satisfaction, reduced customer churn, and increased customer lifetime value. Karl is steeped in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment. Through his knowledge of adult education and learning styles plus prior experiences as a director of training, he offers additional skills in developing structured learning environments. During his tenure at Tyco for example, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has developed certification programs for professional services teams, and was a certified consultative sales trainer and coach. Karl holds a Master’s degree in Education from Boston University. He currently serves on the Board of Directors of the Customer Experience Professionals Association (CXPA) and is on several key CXPA committees. He also served in past leadership positions within the American Society for Training and Development (ASTD). Karl runs blog called The CX Chronicle http://kesghr.blogspot.com and is well publishedâ€"the two most recent articles of which appeared within two prominent CEM journals. In addition to his professional CX persona, Karl doubles as a singer-songwriter and musician and has recorded two CDs of his original music to date.


CXPA Leadership & Governance - Customer Experience Professionals Association

cxpa.site-ym.com [cached]

Karl Sharicz
Director of Customer Intelligence Simplex Grinnell Karl Sharicz Karl Sharicz has over thirty years of experience within high-tech research and manufacturing environments. Throughout his career he has held a wide range of positions within marketing, sales, training, and managementâ€"developing significant customer skills and building a decidedly customer-centric focus along the way. In his current role within SimplexGrinnell, a fire and life-safety provider doing business throughout North America, Karl and his team focus on identifying those elements of the customer relationship and experience that drive top-line revenues for new product growth and contract renewals for existing services business. In leading the overall customer loyalty and advocacy initiative for SimplexGrinnell, a business unit of Tyco International, Karl manages all sources of incoming customer feedback including a formalized customer feedback initiative that he developed from the ground up. A key element of this initiative is a branded version of NPS called Net Customer Advocacy. Karl and his team also analyze customer feedback for both acute and systemic trends. For acute customer issues, he developed a short-term recovery process known as the Customer Action Management System.


www.customersat.com

(Read another perspective on NPS from MarketTools CustomerSat customer Karl Scharicz of SimplexGrinnell.)


www.customersat.com

Submitted by Karl Sharicz, EdM, Simplex Grinnell, on October 18, 2011 - 12:21
Karl Sharicz, SimplexGrinnell Guest blogger Karl Sharicz is Manager, Customer Intelligence at SimplexGrinnell, a Tyco International Company.


www.customersat.com

Submitted by Karl Sharicz, Simplex Grinnell on October 22, 2010 - 09:00
Guest blogger Karl Sharicz is Manager, Customer Intelligence at SimplexGrinnell, a Tyco International Company. SimplexGrinnell is a leader in fire and life-safety systems and services, with one million customers and150 local offices throughout the country - and a MarketTools CustomerSat customer. Karl Sharicz, SimplexGrinnell


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