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2016-08-09T00:00:00.000Z

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Karl E. Sharicz

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Background Information

Employment History

CCXP EXAM

CustomerSat Inc

Content Curator

CXPA

A Customer of Confirmit

Confirmit

Affiliations

Founder
CX University

Board Member
The Customer Experience Company

Education

Suffolk University

Master's degree

Education

Boston University

Master’s degree

Education

Boston University

Web References (135 Total References)


CX University

www.cxuniversity.com [cached]

Karl Sharicz (CCXP, CEMPRO)

Karl is Founder and Principal of CX Partners, a customer experience consulting organization that specializes in helping small and mid-sized companies grow strategically through intentional customer-centric actions and performance. He is a certified customer experience professional with over thirty years of skills and experiences gained within high-tech research and manufacturing B2B environments.
Karl is immersed in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
During his tenure at Tyco SimplexGrinnell, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has also developed certification programs for professional service teams, and was a certified consultative sales trainer and coach.
Karl holds a Master's degree in Education from Boston University, is currently aboard member of the Customer Experience Professionals Association (CXPA),serves on several key CXPA committees, and is also the Content Curator for the CXPA. He also previously served in professional leadership positions within the Association for Talent Development (ATD), formerly the American Society for Training and Development (ASTD). Karl publishes articles regularly, is a frequent presenter at conferences, and also runs a blog called The CX Chronicleathttp://kesghr.blogspot.com


Karl Sharicz (CCXP, ...

cxuniversity.com [cached]

Karl Sharicz (CCXP, CEMPRO)

Karl is Founder and Principal of CX Partners, a customer experience consulting organization that specializes in helping small and mid-sized companies grow strategically through intentional customer-centric actions and performance. He is a certified customer experience professional with over thirty years of skills and experiences gained within high-tech research and manufacturing B2B environments.
Karl is immersed in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
During his tenure at Tyco SimplexGrinnell, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has also developed certification programs for professional service teams, and was a certified consultative sales trainer and coach.
Karl holds a Master's degree in Education from Boston University, is currently aboard member of the Customer Experience Professionals Association (CXPA),serves on several key CXPA committees, and is also the Content Curator for the CXPA. He also previously served in professional leadership positions within the Association for Talent Development (ATD), formerly the American Society for Training and Development (ASTD). Karl publishes articles regularly, is a frequent presenter at conferences, and also runs a blog called The CX Chronicleathttp://kesghr.blogspot.com


CXPA Leadership & Governance - Customer Experience Professionals Association

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Karl Sharicz, CCXP, EdM Senior Partner CX Partners

...
Karl Sharicz
Karl offers over thirty years of skills and experiences gained in high-tech research and manufacturing B2B environments along with proven business acumen. Throughout his career he has held a broad range of positions within marketing, sales, training, and training managementâ€"developing internal and external customer relationship skills and building a decided customer-centric focus along the way. As a Senior Partner with CX Partners, Karl offers his professional services on a contract basis to organizations looking to start or advance their foray in the fascinating world of Customer Experience Management.
In his former corporate role within Tyco SimplexGrinnell, a leading fire and life-safety provider doing business throughout North America, Karl served as Customer Experience Lead where and his team focused on driving those elements of the customer relationship and experience that increased customer satisfaction, reduced customer churn, and increased customer lifetime value.
Karl is steeped in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
Through his knowledge of adult education and learning styles plus prior experiences as a director of training, he offers additional skills in developing structured learning environments. During his tenure at Tyco for example, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has developed certification programs for professional services teams, and was a certified consultative sales trainer and coach.
Karl holds a Master’s degree in Education from Boston University. He currently serves on the Board of Directors of the Customer Experience Professionals Association (CXPA) and is on several key CXPA committees. He also served in past leadership positions within the American Society for Training and Development (ASTD). Karl runs blog called The CX Chronicle http://kesghr.blogspot.com and is well publishedâ€"the two most recent articles of which appeared within two prominent CEM journals. In addition to his professional CX persona, Karl doubles as a singer-songwriter and musician and has recorded two CDs of his original music to date.


CXPA Leadership & Governance - Customer Experience Professionals Association

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Karl Sharicz Director of Customer Intelligence Simplex Grinnell

...
Karl Sharicz
Karl Sharicz has over thirty years of experience within high-tech research and manufacturing environments. Throughout his career he has held a wide range of positions within marketing, sales, training, and managementâ€"developing significant customer skills and building a decidedly customer-centric focus along the way.
In his current role within SimplexGrinnell, a fire and life-safety provider doing business throughout North America, Karl and his team focus on identifying those elements of the customer relationship and experience that drive top-line revenues for new product growth and contract renewals for existing services business.
In leading the overall customer loyalty and advocacy initiative for SimplexGrinnell, a business unit of Tyco International, Karl manages all sources of incoming customer feedback including a formalized customer feedback initiative that he developed from the ground up. A key element of this initiative is a branded version of NPS called Net Customer Advocacy.
Karl and his team also analyze customer feedback for both acute and systemic trends. For acute customer issues, he developed a short-term recovery process known as the Customer Action Management System.


Karl Sharicz (Tyco ...

www.cxpa.org [cached]

Karl Sharicz (Tyco SimplexGrinell) and Diane Magers (AT&T Business Services) welcomed everyone to day to, and the last keynote was delivered by Bob Johnson, (President â€" Sprint Retail and Chief Service and IT officer).

...
Karl Sharicz (Tyco SimplexGrinell) and Diane Magers (AT&T Business Services) welcomed everyone, and the first keynote was delivered by Jeb Dasteel (SVP and CCO, Oracle).
...
Karl Sharicz, Manager, Customer Experience at SimplexGrinnell Karl is a CXPA Board Member, the lead for our 2013 Members Insight Exchange planning team, a co-lead for the CXPA Networking Committee and a member of the Boston Local Networking Team.
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Karl puts a great deal of thought and effort into CXPA, always ensuring that all members are benefiting from a wonderful association experience.
...
While many, many people contribute, we identified three fthat have gone well above and beyond the call of duty: Desirree Madison-Biggs, Karl Sharicz, and Yvonne Nomizu.

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