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This profile was last updated on 3/3/14  and contains information from public web pages and contributions from the ZoomInfo community.

Karl E. Sharicz

Wrong Karl E. Sharicz?

Manager , Customer Experience

SimplexGrinnell LP
50 Technology Dr.
Westminster, Massachusetts 01441
United States

Company Description: SimplexGrinnell, a business unit of Tyco Fire & Security, provides a comprehensive array of fire alarm, fire sprinkler, fire suppression, integrated security and...   more

Employment History

Board Memberships and Affiliations

47 Total References
Web References
Submitted by Karl Sharicz, ..., 22 Sept 2012 [cached]
Submitted by Karl Sharicz, Simplex Grinnell on October 22, 2010 - 09:00
Guest blogger Karl Sharicz is Manager, Customer Intelligence at SimplexGrinnell, a Tyco International Company. SimplexGrinnell is a leader in fire and life-safety systems and services, with one million customers and150 local offices throughout the country - and a MarketTools CustomerSat customer. Karl Sharicz, SimplexGrinnell
CXPA Leadership & Governance - Customer Experience Professionals Association, 4 Nov 2013 [cached]
Karl Sharicz Director of Customer Intelligence Simplex Grinnell
Karl Sharicz
Karl Sharicz has over thirty years of experience within high-tech research and manufacturing environments. Throughout his career he has held a wide range of positions within marketing, sales, training, and managementâ€"developing significant customer skills and building a decidedly customer-centric focus along the way.
In his current role within SimplexGrinnell, a fire and life-safety provider doing business throughout North America, Karl and his team focus on identifying those elements of the customer relationship and experience that drive top-line revenues for new product growth and contract renewals for existing services business.
In leading the overall customer loyalty and advocacy initiative for SimplexGrinnell, a business unit of Tyco International, Karl manages all sources of incoming customer feedback including a formalized customer feedback initiative that he developed from the ground up. A key element of this initiative is a branded version of NPS called Net Customer Advocacy.
Karl and his team also analyze customer feedback for both acute and systemic trends. For acute customer issues, he developed a short-term recovery process known as the Customer Action Management System.
News Release - Customer Experience Professionals Association, 24 Oct 2013 [cached]
"We’re building this year’s Members Insight Exchange on the solid foundation of last year’s event, which was a huge success, thanks in large part to all the members who were actively involved," said CXPA Event Committee Chair Karl Sharicz.
Tony's Contacts |, 28 Jan 2014 [cached]
Karl Sharicz
Karl Sharicz Manager, Customer Intelligence
News Release - Customer Experience Professionals Association, 24 Oct 2013 [cached]
"This is a fantastic event, even a cut above the first one we had in Boston," said attendee Karl Sharicz of SimplexGrinnell.
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