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Last Update

2015-05-03T00:00:00.000Z

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Background Information

Employment History

CCXP EXAM

CustomerSat Inc

A Customer of Confirmit
CXPA

Customer Experience Lead
Tyco SimplexGrinnell

Manager, Customer Intelligence
Chamber.com Corporation

Affiliations

Founder
CX Partners , LLC

Board of Directors At CXPA and Customer Experience Lead
SimplexGrinnell LP

Board Member
Customer Experience Professionals Association

Education



Suffolk University

Master's degree
Education
Boston University

Master’s degree
Education
Boston University

Web References (133 Total References)


CXPA Leadership & Governance - Customer Experience Professionals Association

www.cxpa.org [cached]

Karl Sharicz, CCXP, EdM Senior Partner CX Partners

...
Karl Sharicz
Karl offers over thirty years of skills and experiences gained in high-tech research and manufacturing B2B environments along with proven business acumen. Throughout his career he has held a broad range of positions within marketing, sales, training, and training managementâ€"developing internal and external customer relationship skills and building a decided customer-centric focus along the way. As a Senior Partner with CX Partners, Karl offers his professional services on a contract basis to organizations looking to start or advance their foray in the fascinating world of Customer Experience Management.
In his former corporate role within Tyco SimplexGrinnell, a leading fire and life-safety provider doing business throughout North America, Karl served as Customer Experience Lead where and his team focused on driving those elements of the customer relationship and experience that increased customer satisfaction, reduced customer churn, and increased customer lifetime value.
Karl is steeped in the Customer Experience Management discipline, including developing a customer-centric cultures; determining the voice of the customer and deriving insights and understanding; fostering organizational adoption and accountability; creating customer experience strategies, designing approaches that will achieve customer experience excellence; and setting up metrics and measurement systems that help drive organizational return on investment.
Through his knowledge of adult education and learning styles plus prior experiences as a director of training, he offers additional skills in developing structured learning environments. During his tenure at Tyco for example, Karl developed the Next Improvement in Customer Experience (NICE) Workshop concept that has been in operation throughout the organization since 2010 and driving new levels of customer focus and customer retention. He has developed certification programs for professional services teams, and was a certified consultative sales trainer and coach.
Karl holds a Master’s degree in Education from Boston University. He currently serves on the Board of Directors of the Customer Experience Professionals Association (CXPA) and is on several key CXPA committees. He also served in past leadership positions within the American Society for Training and Development (ASTD). Karl runs blog called The CX Chronicle http://kesghr.blogspot.com and is well publishedâ€"the two most recent articles of which appeared within two prominent CEM journals. In addition to his professional CX persona, Karl doubles as a singer-songwriter and musician and has recorded two CDs of his original music to date.


News Release - Customer Experience Professionals Association

www.cxpa.org [cached]

"We’re building this year’s Members Insight Exchange on the solid foundation of last year’s event, which was a huge success, thanks in large part to all the members who were actively involved," said CXPA Event Committee Chair Karl Sharicz.


"Customer Experience Management programs ...

www.confirmit.com [cached]

"Customer Experience Management programs have the power to really change how a business performs, and I'm excited to be sharing some of the successes that we've achieved through our work with Confirmit" explains Karl Sharicz, Customer Experience Lead at Tyco-SimplexGrinnell.


Market Research Press Releases | Confirmit

www.firmglobal.com [cached]

"Customer Experience Management programs have the power to really change how a business performs, and I'm excited to be sharing some of the successes that we've achieved through our work with Confirmit" explains Karl Sharicz, Customer Experience Lead at Tyco-SimplexGrinnell.


Karl Sharicz (Tyco ...

www.cxpa.org [cached]

Karl Sharicz (Tyco SimplexGrinell) and Diane Magers (AT&T Business Services) welcomed everyone to day to, and the last keynote was delivered by Bob Johnson, (President â€" Sprint Retail and Chief Service and IT officer).

...
Karl Sharicz (Tyco SimplexGrinell) and Diane Magers (AT&T Business Services) welcomed everyone, and the first keynote was delivered by Jeb Dasteel (SVP and CCO, Oracle).
...
Karl Sharicz, Manager, Customer Experience at SimplexGrinnell Karl is a CXPA Board Member, the lead for our 2013 Members Insight Exchange planning team, a co-lead for the CXPA Networking Committee and a member of the Boston Local Networking Team.
...
Karl puts a great deal of thought and effort into CXPA, always ensuring that all members are benefiting from a wonderful association experience.
...
While many, many people contribute, we identified three fthat have gone well above and beyond the call of duty: Desirree Madison-Biggs, Karl Sharicz, and Yvonne Nomizu.

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