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This profile was last updated on 2/24/14  and contains information from public web pages and contributions from the ZoomInfo community.

Justin Schuster

Wrong Justin Schuster?

Vice President , Product Marketin...

Local Address: San Francisco, California, United States
Lithium Technologies Inc
6121 Hollis Street, Suite 4
Emeryville, California 94608
United States

Company Description: Lithium accelerates your business through social conversations that connect customers and employees. We help you find your best advocates, tap their passions, and...   more
Background

Employment History

Education

  • MBA
    UC Berkeley Haas School of Business
92 Total References
Web References
The Art of Thank You Archives | gThankYou! | Celebrating Work
blog.gthankyou.com, 29 Sept 2013 [cached]
Justin Schuster, Vice President of enterprise products at MarketTools, Inc. says: "A strong correlation exists between employee satisfaction, customer satisfaction, and ultimately, a company's revenue and profitability."
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Tagged"Love and Profit", Bob Nelson, Business Insider, Chron.com, Demand Media, Employee engagement, Employee Morale, employee recognition, employee rewards, Jim Autry, Justin Schuster, MarketTools Inc., Natalie Grace, Pret-a-Manger, Richard Harpham, Wow Cards
"Today's most customer-centric ...
www.markettools.com, 6 April 2010 [cached]
"Today's most customer-centric organizations understand that high customer satisfaction leads to increased revenue and profitability," said Justin Schuster, vice president of EFM Solutions at MarketTools, Inc.
Submitted by Justin Schuster on ...
www.customersat.com, 22 Sept 2012 [cached]
Submitted by Justin Schuster on June 28, 2010 - 12:03
"Our customers are at the heart ...
www.boulderlogic.com, 7 Jan 2013 [cached]
"Our customers are at the heart of everything we do at Lithium," said Justin Schuster, vice president of Product Marketing, Lithium.
Justin Schuster | Thought ...
www.argylejournal.com, 30 Oct 2013 [cached]
Justin Schuster | Thought Leadership Spotlight Presented by Lithium: Justin Schuster, Vice President, Product Marketing, Lithium | Continue Reading →
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Justin Schuster | Thought Leadership Spotlight Presented by Lithium: Justin Schuster, Vice President, Product Marketing, Lithium | Continue Reading →
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Content > Customer Care > Thought Leadership Spotlight Presented by Lithium: Justin Schuster, Vice President, Product Marketing, Lithium
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Justin Schuster
Thought Leadership Spotlight Presented by Lithium: Justin Schuster, Vice President, Product Marketing, Lithium
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Justin Schuster, Vice President of Product Marketing at Lithium, discussed the value of social media to improve an organization's customer satisfaction levels at the 2013 Customer Care Leadership Forum in Denver on Sept. 18. During a Thought Leadership Spotlight Presented by Lithium, Schuster noted that organizations must try to build long-lasting partnerships with clients by providing first-rate customer service.
Schuster said that organizations must consider all of their options to provide customers with the support they deserve. By establishing a presence on Facebook, Twitter and other social networks, Schuster added, organizations can raise customers' expectations: "What's interesting is that not only are people looking for service, but the expectations for service [levels] that they're looking for are continuing to rise. This is normal. We've been through this in other channels."
According to Schuster, gaining customers' trust is key for organizations around the globe. If an organization can earn customers' support, it will be able to enhance its global reputation in a short period of time: "How many of us actually trust the brand promises and the brand messages?...It's about reputation. Reputation is about what others say about us. It's not about what we say about ourselves. Actions speak louder than words, Schuster said, and it is crucial for organizations to show customers that they value their business. If organizations can effectively interact with prospective and current clients, Schuster added, these firms will be able to highlight their products and services to large groups of individuals and boost their customer satisfaction levels.
Tagged with: Argyle Executive ForumArgyle Journal • Denver • Justin SchusterLithium • social media
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