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This profile was last updated on 4/27/16  and contains information from public web pages and contributions from the ZoomInfo community.

Mr. Jordy Leiser

Wrong Jordy Leiser?

Co-founder and Chief Executive Of...

Phone: (646) ***-****  
Local Address:  NY , New York , United States
Stella Service
75 Broad Street Suite 2900
New York , New York 10004
United States

Company Description: We operate with a simple mission: to enhance the transparency of customer service for online businesses. Our goal is guide online consumers to the sites that...   more

Employment History

Board Memberships and Affiliations


  • Marketing
    London School of Economics
  • degree , Economics and Political Science
    Bucknell University
198 Total References
Web References
Jordy Leiser: STELLA Service | | [cached]
Jordy Leiser: STELLA Service
Jordy Leiser is the CEO and Founder of STELLAService, which helps shoppers cut through the clutter of e-retailers to discover who really delivers best-in-class customer service.
Prior to STELLAService, Jordy worked in investment banking at JPMorgan. Jordy spent his younger years in Colorado before heading east to Bucknell University, graduating magna cum laude with a double major in Economics and Political Science. He also studied Marketing at the London School of Economics.
Welcome to PKPR [cached]
PKPR secured wide coverage for the study, including an appearance by STELLAService CEO Jordy Leiser on PBS' Nightly Business Report.
Jordy ... [cached]
Jordy Leiser CEO/Founder, STELLA Service
Survey Totes Up Value of Excellent Online Customer Service - eBags Press & Awards [cached]
That online consumers are willing to pay an additional percentage isn't surprising, Jordy Leiser, cofounder and CEO of StellaService, told CRM Buyer.
The total value of excellent customer service for e-tailers is what he found compelling. "It was quite a shock for us, actually, especially considering that so few companies meet the criteria for offering this level of service."
Defining 'Great' Customer Service
For purposes of the survey, exceptional service consists of of three components, Leiser explained.
The third element is human support, Leiser said.
"As you can see, only a few companies really do this well," Leiser said. "Generally speaking, most firms tend to fall in the middle-of -the-pack range and don't take an obsessive customer service approach."
That is unfortunate, he added, because there is clearly a lot of money and value being left out of the total.
AJ Riedel, Author at Riedel Marketing Group [cached]
"If you aren't a Moneyball Executive, you will soon by replaced by someone who is", wrote Jordy Leiser, Co-Founder and CEO at StellaService and Linked In Influencer, in a recent blog post. "Data-driven insight is rapidly finding its way into the hands of hungry executives looking to make smarter, more informed decisions," writes Leiser. "These [...]
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