As company president John Yelverton III likes to say in discussing his company's dedication to service, "They call Dixie, and it's done."
Customer service is today's mission and mantra for Yelverton, his management team and the 55 electricians and support people working at Dixie Electric Company.
, who is the great grandson of the company founder, points with pride to the tradition of service that has always guided Dixie Electric Company
was particularly inspired by his
grandfather, J. Noble Crump, who led the company for six decades.
He went to work for him in 1984 when he graduated from the University of Alabama with a degree in mechanical engineering.
When Crump retired in 1989, John took over as president.
"Many electrical contractors perform service and repairs as a sideline, but we take that part of our business seriously," said Yelverton
A focus on employees
also takes seriously the importance of providing employees with both technical and customer service training.
Everyone in the company attends training sessions of one kind or another.
Training is conducted on everything from greeting customers on the phone to the use of the latest technology.
Electricians attend one or two training sessions a week in-house, and once a year they attend a training center in St. Louis to update their technical skills.
and other members of the management team meet with their staff on a regular basis to discuss each employee's personal and professional goals and how the company can help to achieve them.
believes that when his
employees succeed in serving customers well, the company succeeds and is able to be of even greater benefit to its employees.
strives to show his
employees that connection.
In addition to emphasizing strong employer-employee relationships and providing regular training, the company offers employee incentive and bonus programs.
Putting customers first
"Everything works together to keep our employees motivated, well trained and focused on taking good care of our customers," said Yelverton