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Last Update

2015-12-22T00:00:00.000Z

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Background Information

Employment History

Head of Customer Experience
Genesis Housing Group Ltd

Quality and Performance Manager
Pathmeads

Web References (19 Total References)


Senior management team

www.ghg.org.uk [cached]

John Pender - Quality and Performance Manager

John has taken a strategic lead on business planning, risk management, financial control and budgeting within our Temporary Housing division since 2007. More >>


Pathmeads - News - Temp housing survey results

www.pathmeads.org.uk [cached]

For more information contact John Pender, Quality and Performance Manager: john.pender@pathmeads.org.uk Genesis Sutherland


Practitioner groups

www.housing.org.uk [cached]

Chair: John Pender, Quality and Performance Manager, Pathmeads Temporary Housing


John Pender

www.ghg.org.uk [cached]

John Pender

...
John Pender - Quality and Performance Manager
John has taken a strategic lead on business planning, risk management, financial control and budgeting within our Temporary Housing division since 2007.
He is committed to promoting service excesllence and continuous improvement across all areas. This has helped Pathmeads to deliver a significantly higher level of service to our customers in recent years.
John is an experienced member of staff with a wealth of knowledge about Pathmeads' business. He has held a variety of posts in the company from dealing with voids to being a Housing Team Manager. Prior to joining Pathmeads, he was part of a project team at Leeds City Council who implemented an award winning customer service centre.
John is Chair of the National Housing Federation Leased Accommodation Practitioners Group and also sits on the G15 Homelessness Steering Group.
...
John also wrote the self assessment document for Pathmeads.


French housing practitioners visit Pathmeads

www.ghg.org.uk [cached]

Pathmeads' Business Manager, Samantha Male, delivered a presentation 'Working with the private sector to deliver initiatives for the homeless sector' while John Pender, Quality and Performance Manager, talked about Pathmeads' provision of housing for people with little means, and about managing diversity in temporary housing.

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