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This profile was last updated on 12/2/15  and contains information from public web pages and contributions from the ZoomInfo community.

Senior Vice President - Customer ...

AT&T Mobility Services LLC
Phone: (404) ***-****  
Email: j***@***.com
Local Address:  Atlanta , Georgia , United States
AT&T Inc.
208 S. Akard St.
Dallas , Texas 75202
United States

Company Description: AT&T Corp. is a business services communications provider, offering a variety of global communications services to over two-million customers, including large...   more
Background

Employment History

Board Memberships and Affiliations

156 Total References
Web References
AT&T's prepaid brand Cricket ...
www.wirelessweek.com [cached]
AT&T's prepaid brand Cricket Wireless welcomed industry veteran John Dwyer as its new president Wednesday.
Dwyer will replace departing head Jennifer Van Buskirk, who was recently appointed President of AT&T's Northeast Region.
...
Dwyer will oversee both Cricket's everyday operations and long-term strategy, AT&T said in a press release.
"John brings a wealth of experience and an unrelenting focus on customer satisfaction to everything he does, and we're excited to have him join the Cricket brand," AT&T president and CEO Glenn Lurie said.
...
Dwyer previously worked to improve the customer experience at AT&T Mobile and Business Solutions and also held customer-focused roles at Cingular Wireless and Pacific Bell Mobile Services.
The shift comes as Cricket has moved to retain fickle prepaid customers and capture the attention of a new millennial audience with the implementation of a new customer rewards program and a spot as sole advertiser on the launch of Turner's new ad platform.
In a statement, Dwyer said he is looking forward to leading "the next chapter of Cricket's evolution, expansion and growth" and is hoping to "capture even more share of the market for AT&T."
John Dwyer of ...
www.netpromotersystemblog.com [cached]
John Dwyer of AT&T John Dwyer, the senior vice president for customer experience at AT&T, joins me on the latest episode of the Net Promoter System podcast. He and his team have developed a robust, rigorous and transparent outer loop at AT&T that has enabled the company to become a J.D. Power leader in wireless customer service and purchase experience.
...
"There are two kinds of employees inside our company: Those who support our customers and those who support those who support our customers," John says. "We've got to make sure that those frontline employees feel that sense of support within the business."
When executives use the outer loop effectively, like they do at AT&T, they let employees know that the company supports their efforts to serve the customer. To learn more about the outer loop, check out our latest issue of Loyalty Insights, which explores some of the common challenges and pitfalls that companies face as they develop an outer loop.
To hear John discuss AT&T's approach to customer experience and the process of improving service at a large company, check out the podcast on iTunes or through the player below.
John Dwyer of ...
www.netpromotersystemblog.com [cached]
John Dwyer of AT&T John Dwyer, the senior vice president for customer experience at AT&T, joins me on the latest episode of the Net Promoter System podcast. He and his team have developed a robust, rigorous and transparent outer loop at AT&T that has enabled the company to become a J.D. Power leader in wireless customer service and purchase experience.
...
"There are two kinds of employees inside our company: Those who support our customers and those who support those who support our customers," John says. "We've got to make sure that those frontline employees feel that sense of support within the business."
When executives use the outer loop effectively, like they do at AT&T, they let employees know that the company supports their efforts to serve the customer. To learn more about the outer loop, check out our latest issue of Loyalty Insights, which explores some of the common challenges and pitfalls that companies face as they develop an outer loop.
To hear John discuss AT&T's approach to customer experience and the process of improving service at a large company, check out the podcast on iTunes or through the player below.
AT&T corporate officer ...
www.ajc.com [cached]
AT&T corporate officer John Dwyer has been accepted as the firm's representative in the Buckhead Coalition.
Junior Achievement of Georgia :: JA of GA Board of Directors
www.georgia.ja.org [cached]
John Dwyer AT&T Mobility & Consumer Markets SVP, Customer Experience
Treasurer
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