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This profile was last updated on 8/19/2017 and contains contributions from the  Zoominfo Community.

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John A. Crowe

Vice President Service and Aftersale Operations

Kia Motors America Inc

HQ Phone:  (949) 468-4800

Direct Phone: (949) ***-****direct phone

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I agree to the Terms of Service and Privacy Policy. I understand that I will receive a subscription to ZoomInfo Community Edition at no charge in exchange for downloading and installing the ZoomInfo Contact Contributor utility which, among other features, involves sharing my business contacts as well as headers and signature blocks from emails that I receive.

Kia Motors America Inc

111 Peters Canyon Rd

Irvine, California,92606

United States

Company Description

Headquartered in Irvine, California, Kia Motors America is the marketing and distribution arm of Kia Motors Corporation based in Seoul, South Korea. Recognized as one of the 100 Best Global Brands and 50 Best Global Green Brands by Interbrand, Kia proudly serv...more

Background Information

Employment History

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Web References(32 Total References)


About Us

www.wscstrategies.com [cached]

John Crowe
John Crowe is a seasoned automotive wholesale and retail professional with 37 years of Fixed Operations, Customer Satisfaction, Product Quality, Dealer Development, Training and Supply Chain management expertise. As the national leader of some of the most progressive automotive and motorsports brands, John has spearheaded the reengineering of their corporate and retail Service and Parts strategic initiatives. Joining Kia Motors America in 2008, John led their Service and Aftersales operations catapulting the brand to industry leading product quality, parts and accessory growth, customer service and satisfaction. Additionally, John led the broad expansion of Kia University and the enhanced scope of educational resources provided for their dealers. As a subject matter expert in retail operations, John will support WSC Catalysts with their in-dealership implementation of Customer Satisfaction, Owner Service Retention and Revenue Enhancing techniques and processes. John earned his undergraduate degree in business - accounting from the University of Massachusetts and MBA from Babson College. Type your paragraph here.


Kia Recall Information - Recalls and Problems

www.lemonauto.com [cached]

John Crowe, Kia Motors America's vice president for service, said in a statement the company was cooperating with the investigation and trying to determine if there was a manufacturing cause to the problem.
He said the incident that led to the complaint did not result in an accident or injury.


Kia Motors takes Action with Customer Experience Experts Vital Insights | Enprecis Group

enprecisgroup.com [cached]

The program also helped increase e-mail capture rates from 28 percent to 55 percent, and boost issue resolution success within three days of an incident from 6.2 percent to 37.9 percent."Foresight's ability to fully integrate with Kia's system and provide unprecedented transparency into real-time customer feedback, empowered our pilot program dealerships to quickly and effectively respond to customer requests, in real time," said John Crowe, vice president of service and after-sale operations, KMA.


2014 Kia Quality Ratings And Rankings Compared To Other Brands And Vehicles | Kia News Blog

www.kia-world.net [cached]

John Crowe, vice president, service & aftersale operations, Kia Motors America (KMA), said that the results of the study show just how committed Kia are to maintaining a high level of quality across their brand.


Corporate - Executives - Kia Motors America Newsroom

www.kiamedia.com [cached]

John Crowe
John Crowe Vice President, Service & Aftersale Operations John Crowe is Vice President, Service and Aftersale Operations for Kia Motors America (KMA). He joined KMA in January 2008.


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